Added 2nd HDD, Now Programs Won't Open & Hanging at Logging Off

Excessiive

Reputable
Feb 5, 2016
2
0
4,510
As the long title says I just purchased a second HDD to go along with my SSD (System drive) and HDD (Storage drive). SSD is a Samsung 840 Pro. First HDD is a WD Caviar Black 1TB and the new one is WD Blue 1TB.

The OS is on the SSD but I have the folders/locations like Desktop, Documents, Downloads, Music, and Movies all on the storage drive. This way all the core programs are on the SSD. The new HDD is to store all my games on and that's all that's on there for now, I have my Steam and Origin Libraries on it.

Everything was working perfectly fine before installing the new hard drive. Now I'm having issues with programs not opening with the exception being Chrome. iTunes, Steam, Origin etc all don't open but their processes run. When this happens the computer also doesn't shut down as it hangs at Logging Off so I'm forced to hold down the power button until it shuts down.

Now the strange thing is this happens and if I keep restarting it, eventually all works as normal. However the next time I start up it goes back to the same problem with programs not opening and then hanging at Logging Off.

I've noticed two things that happen when I'm having the errors that may help find out the problem. On the problem start ups, if I open Computer to look at the drives it all appears fine, and then I click on a folder such as Documents and then back to the Computer page, the two optical drive slots, CD Rom and BD Rom both turn into blank white pages. The other thing that happens is when I go to the disk management page I the endless search for virtual disks problem.

I'm going to try and unplug my new HDD and plug it back in and maybe try it in another motherboard slot. I've already tried the normal solutions to the program not opening like running Malwarebytes to search for problems and scanned for disk errors but to no avail. What I'm confused about is why is this happening randomly and working eventually if I keep restarting. I didn't touch the other two drives when I installed the new one so why would those be affected? As I said all the .exe's are on the SSD so I'm not sure why they're suddenly having problems.

I know this is a long post but any help would be greatly appreciated.

EDIT: Tried switching SATA ports for my new HDD and checked all other connections and it didn't help.
 
Solution
Hi there Excessiive,

Sorry that you are facing some issues with your WD drive. :(

In case the drive is accessible and you have some data stored on it, it may be a good idea to start with just backing it up.
So you've tried using different cables(both SATA and power ones) and ports right?

I see that you've mentioned HDD error checking. This should be the Win disk check feature right?
My suggestion would be to test the drive with WD's Data Lifeguard Diagnostic tool(bot short and extended tests): http://products.wdc.com/support/kb.ashx?id=UrY2g1
You can even test your WD Black with that.

Basically, we need to check the drive's health status out. Sometimes, failing drives(even though secondary ones) could cause similar issues.(overall...
Hi there Excessiive,

Sorry that you are facing some issues with your WD drive. :(

In case the drive is accessible and you have some data stored on it, it may be a good idea to start with just backing it up.
So you've tried using different cables(both SATA and power ones) and ports right?

I see that you've mentioned HDD error checking. This should be the Win disk check feature right?
My suggestion would be to test the drive with WD's Data Lifeguard Diagnostic tool(bot short and extended tests): http://products.wdc.com/support/kb.ashx?id=UrY2g1
You can even test your WD Black with that.

Basically, we need to check the drive's health status out. Sometimes, failing drives(even though secondary ones) could cause similar issues.(overall system unresponsiveness.

Let me know how this goes,
D_Know_WD :)
 
Solution

Excessiive

Reputable
Feb 5, 2016
2
0
4,510
Hi D_Know_WD,

I seemed to have fixed this by unplugging my optical drive from my motherboard, I have no idea why the optical drive would suddenly be causing problems after 3 years when I only used it maybe 6-7 times. The timing of it happening when I added the new HDD is peculiar too but at least it's fixed now.

Thanks for your suggestion and I'll use that tool to check the status of my drives anyways as id like to know how they're holding up regardless.