new hard disk make rapid clicking noise while idle

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arash-me

Reputable
Feb 6, 2016
6
0
4,510
I just bought a new WD Green 2 TB hard disk...
I expected a silent hard disk but it has a little vibration all the time and a rapid clicking noise while its idle . performance and health is 100% and it has no bad sectors ...
should i return it for just a noise ? Or its fine and reliable ?
I've uploaded the noise here :

http://www.uploadscenter.com/9adrzr4ndwcj

seq read speed : 123.7
seq write speed : 124.6
 
Solution
SuperSoph_WD
Welcome to the community, arash-me!

Unfortunately, I'm unable to hear the sounds that your WD Green drive is making! :( However, I'd still recommend you to make sure that you have the drive mounted properly inside your PC, sometimes a loose screw could cause extra vibrations as well. The clicking noise is definitely not a good sign, though. Such sounds usually indicate that the HDD is physically damaged, so it's possible that the diagnostic tool is unable to detect the issue yet.
I'd recommend you to do a warranty status check on our website and send an RMA request to our customer support. You should be able to get a replacement soon enough, as long as the WD HDD is still under warranty...
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960
Welcome to the community, arash-me!

Unfortunately, I'm unable to hear the sounds that your WD Green drive is making! :( However, I'd still recommend you to make sure that you have the drive mounted properly inside your PC, sometimes a loose screw could cause extra vibrations as well. The clicking noise is definitely not a good sign, though. Such sounds usually indicate that the HDD is physically damaged, so it's possible that the diagnostic tool is unable to detect the issue yet.
I'd recommend you to do a warranty status check on our website and send an RMA request to our customer support. You should be able to get a replacement soon enough, as long as the WD HDD is still under warranty.

Best of luck! Hope I was helpful!
SuperSoph_WD
 
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