- Nov 25, 2011
- 84
- 0
- 18,640
I have a computer running Windows 7 Professional x32, with a connected HP Officejet 6600.
The computer/scanner lost the ability to scan from the device to the computer. I checked to make sure that the HP software was running on the computer, and found that it was not. It was in fact completely missing from the computer.
I thought I would fix this issue by uninstalling the HP basic printer driver software, and then downloading and installing the latest package.
I was not able to uninstall the software - when I attempted to do so it carried out the uninstall process to the very end, then rolled back all the uninstall changes. I have tried multiple times but I was not able to remove the software.
I was not able to find the scrubber software for this printer, so I downloaded the scrubber software for the 8600 and ran the L4 uninstall. After running the scrubber and restarting the computer still nothing has changed.
Does anybody have any suggestions? I cannot uninstall the HP software, and at the same time I cannot install the latest software on top of the old software.
Thanks in advance!!
The computer/scanner lost the ability to scan from the device to the computer. I checked to make sure that the HP software was running on the computer, and found that it was not. It was in fact completely missing from the computer.
I thought I would fix this issue by uninstalling the HP basic printer driver software, and then downloading and installing the latest package.
I was not able to uninstall the software - when I attempted to do so it carried out the uninstall process to the very end, then rolled back all the uninstall changes. I have tried multiple times but I was not able to remove the software.
I was not able to find the scrubber software for this printer, so I downloaded the scrubber software for the 8600 and ran the L4 uninstall. After running the scrubber and restarting the computer still nothing has changed.
Does anybody have any suggestions? I cannot uninstall the HP software, and at the same time I cannot install the latest software on top of the old software.
Thanks in advance!!
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