T-Mobile Hotspot wont connect to HP laptop

Critcrying

Reputable
Jul 11, 2015
17
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4,510
Hey there, thanks for taking the time to help out.
I am currently helping a friend who works here in our local cafe setup his T-Mobile hotspot to his HP laptop.
When adding the connection, it shows it has "successfully added the connection" but does not show up on the "active networks" area.
I did set the hotspot to allow all devices and was able to connect it to the iPad.
I tried manually entering the MAC address, no luck.
Connected his phone via USB, no luck
ran troubleshooter, no luck.
The settings litterally say " turn on wifi, put in username/pass and you're good to go!" but that doesn't seem to be the case...
 
Solution
My only other suggestion this late in my GMT+0 evening is the channel the Hotspot is broadcasting over compared to the one the wi-fi device on the laptop is set to. Maybe changing the latter to Roaming you might get a result.

Critcrying

Reputable
Jul 11, 2015
17
0
4,510
It doesn't even show up on the available networks, thats what I find odd... It connects to his IPAD with ease, but cant seem to understand why it wont connect via laptop
 

Critcrying

Reputable
Jul 11, 2015
17
0
4,510
No worries! Just troubleshooting, eh! Haha
Well, my iPad and his iPad were able to see the device,
it was originally on "only allowed devices" but I changed it to All devices can see this network. and I can see it on the iPad and unfortunately it still doesn't come up on "available networks" on the HP laptop
I checked his drivers, everything is up to date. I tried to manually enter his MAC address but that didnt work either.