wont honor 1year warranty

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christine_18

Reputable
Feb 12, 2016
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Have a HP laptop. tried to turn it on one day and it would not. it seemed to me like the on/ off switch. called HP, still under 1 yr warranty. they sent packaging, said 3 days but it took 10. it came with a label and great safety pkging but i had to pay the shipping. the laptop was in GREAT shape. I waited. no worries. got a call 5 days later telling me that there was water damage?? disconnected wires and some other things. ??ALL nonsense. I am a very careful person and ther was NEVER any water or any kind of spill on that computer. i was speechless. th man on the phone started telling me how much it was going to cost me to fix and i started yelling at him teling him he was wrong and that they needed to fix what ever they did to my laptop plus what ever was wrong when i sent it. he argued so i hung up on him. i got the laptop back via fedx a few days later and it looked liked someone had run it over with a truck. wires sticking out. hinge broke, the frame from the monitor pulled away and hanging there. i could have cried. what is wrong with these people. I have been back and fourth with them on the phone ever sense trying to get them to honor the warranty. but getting no where. WORST CUSTOMER SERVICE EVER they owe me a laptop. or my money back. i need to speak to corporate or someone who can actually DO something about this. this is so illegal. can anyone offer advice or have they had the same issue. help PLEASE
 
Solution
getochkn
Well the thing is, inside the laptop there is moisture detectors that change color when they get wet. So if HP opened the laptop and those indicators were red, it means the laptop was in direct contact with water. Weather someone else did it and didn't tell you, usually that is that case.
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getochkn

getochkn

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Jul 2, 2006
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Well the thing is, inside the laptop there is moisture detectors that change color when they get wet. So if HP opened the laptop and those indicators were red, it means the laptop was in direct contact with water. Weather someone else did it and didn't tell you, usually that is that case.
 
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christine_18

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Feb 12, 2016
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i appreciate that. I know phones have the same thing. other then humidity there should have been zero reason for any moisture. live alone no pets. i dont think they are ....wait.....i KNOW they aren't being honest. i am beyond OCD when it comes to everything especially my electronics. im an adult and if i thought for a second that maybe i might have ruined my perfectly wonderful laptop, i wouldn't be here. It honestly felt like the on button wouldn't push in all the way. i only tried it twice ...didn't want to mess with it too much. then i called them. I need to know if anyone else has had the same problem with them not honoring their warranty.? i know they had a class action suit over the battery heating up etc...ugghh.. i should have gone Toshiba. it was a toss up but HP had a red one
 
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Shaun o

Shaun o

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Oct 7, 2007
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christine_18,

Though I feel very sorry about your predicament as it stands.
When you send any device back to a manufacturer Christine, even under warranty conditions.

Always take a few steps before you do.
Take pictures of it with the date and time in the condition it is before you ship it.
Also take note or take a picture of the serial numbers found on the underside of the device clearly enough so that if the device is returned to you for any reason you can verify it is the same bit of hardware, laptop that you sent for repair.
By it`s unique serial number for the device, or laptop.

When shipping always get insurance, and a receipt with the date and time when it was shipped.

That way if the device is ever returned to you, under any circumstances, even under warranty service or conditions.
You have proof that, if the device sustained more damage it was done in transit, or made worse by the repair center it was sent to for fixing.

Over the years I have seen so many cases where laptops where sent to repair centers only to come back worse than they were sent.
Or damaged in transit to and from the vendor of the laptops.
And even cases where people have received the same model of laptop back but the serial numbers on it don`t match meaning it`s not the laptop you sent for repair.

I know it`s a bit late but the next time you have to send something that is within warranty agreement.
Make sure you take all of these steps to prove the damage was not incurred due to yourself as the owner of the product.
If you can prove it then, getting things resolved is far more simple and less painful when things go wrong.
You protect yourself from such things as bad repair centers ect.
As much as any device that comes with any sort of warranty agreement.

As for the water they say has been in the device, it could be someone who used the laptop without your knowledge split water on it and has not confessed doing so Christine if it`s the case and caused the fault with the laptop in the first place then that is classed as user inflicted damage and not often part of warranty conditions and repair by the vendor of the product.


 
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