Please help!!! Built my first PC but keep getting BSOD

brynyuk · Feb 12, 2016

Hi Guys

I built my new PC a couple of weeks ago and ever since I have been getting random BSOD. I had put it down to the overclocking software provided by Asus in the BIOS but I've just had one with no overclocking enabled.

The system has got through 24hrs of Prime 95 and has passed about 12hrs+ of Memtest 86. I'm now at my wits end. My temps are brilliant both at idle and under load.

So far I've tried;

1) Reinstalling windows
2) Disabling overclocking
3) Enabling and disabling XMP profile in BIOS
4) Reseating all components
5) Clear CMOS every time I disable the overclock

My specs are;

i5 6600K
Asus Z170 Pro Gaming Edition
16GB Corsair Vengeance LPX DDR4 RAM (2 x 8GB)
Cooler Master Hyper 212 EVO
250GB Samsung 850 EVO SSD
2TB Seagate ST2000DM001 Barracuda 7200
4GB MSI GTX 970 GAMING Twin Frozr 5
600W Corsair CXM Builder series, Hybrid Modular, 80PLUS Bronze, 1x120mm, ATX, PSU

Like I said above I had put the problems down to using the automatic overclocking in the BIOS as it seemed to work better when that was disabled however the last BSOD occurred with no overclock or XMP and the computer was idle.

The BSOD gives the message WHEA_UNCORRECTABLE_ERROR. Sometimes it doesn't even dump the report it gets to say 70% or so before the BSOD even fails lol.

Below are some of the reports given by BlueScreenView;

==================================================
Dump File : 020916-3375-01.dmp
Crash Time : 09/02/2016 19:15:37
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe000`b5a30028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110a
Caused By Driver : hal.dll
Caused By Address : hal.dll+35f1f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+142770
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020916-3375-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10586
Dump File Size : 201,668
Dump File Time : 09/02/2016 19:17:58
==================================================

==================================================
Dump File : 020116-4078-01.dmp
Crash Time : 01/02/2016 22:15:58
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe001`dda28028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110a
Caused By Driver : hal.dll
Caused By Address : hal.dll+35f1f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+142770
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020116-4078-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10586
Dump File Size : 196,540
Dump File Time : 01/02/2016 22:17:16
==================================================

==================================================
Dump File : 020116-7046-01.dmp
Crash Time : 01/02/2016 15:36:20
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe001`a2226028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110a
Caused By Driver : hal.dll
Caused By Address : hal.dll+35f1f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+142770
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020116-7046-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10586
Dump File Size : 195,420
Dump File Time : 01/02/2016 15:45:10
==================================================

==================================================
Dump File : 012816-3390-01.dmp
Crash Time : 28/01/2016 09:06:27
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe000`35203028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110a
Caused By Driver : hal.dll
Caused By Address : hal.dll+35f1f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+142770
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012816-3390-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10586
Dump File Size : 198,484
Dump File Time : 28/01/2016 09:09:55
==================================================

==================================================
Dump File : 012816-3937-01.dmp
Crash Time : 28/01/2016 00:35:08
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe000`8fc24028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110a
Caused By Driver : hal.dll
Caused By Address : hal.dll+35f1f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+141f80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012816-3937-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10586
Dump File Size : 203,396
Dump File Time : 28/01/2016 00:38:57
==================================================

Any help would be much appreciated.

Paul NZ · Feb 12, 2016

That can be cpu related. Kill the OC then update the BIOS in the BIOS. Sometimes this can fix that stop error

And uninstall all the programs you installed to do with overclocking

I]http://knowledge.seagate.com/articles/en_US/FAQ/223651en]I would also update the firmware on that seagate if CC4H isnt on it.[/url] Most seagates are full of bugs in their firmware

If you update it, make sure the seagate is the only hdd thats connected

brynyuk · Feb 12, 2016

Thanks for your quick reply. I have killed the OC and updated the BIOS. The software that came with the motherboard has been uninstalled for a while as that accelerated the problem. Updating the firmware on the hard drive is one thing I haven't done. I'll do it ASAP.

Paul NZ · Feb 12, 2016

You can check what FW is on the SG with this if you're in Windows now

If it shows CC4H under revision, it doesn't need updating

brynyuk · Feb 12, 2016

I get an error message using the drive detect software saying the signature is corrupt or invalid and it wont let me run it. I've used the SeaTools for windows software instead which says the FW is CC26.

I get the same error message when I try and use the executable to update the firmware. I haven't got an optical drive. Could I use the .iso method using a USB stick.

I've got past the error by clicking Run Anyway. However I don't know how to run it as my system is running off the SSD so I can't disconnect that

Paul NZ · Feb 12, 2016

Dont know what program you could use for a flash drive. Rufus doesnt support that ISO

Drivedetect isnt corrupt I downloaded it and it ran OK. Right click on the file / properties. Tick unblock bottom right. If that doesnt work, it sounds like theres's something on your system that's corrupting it

What browser did you use to download it?

brynyuk · Feb 12, 2016

I've used drive detect now. It states my FW is up to date, as above CC26.

Model: ST2000DM001-1ER164, Serial: Z4Z47HVF, Firmware: CC26

Thanks for you efforts so far. I need to go to bed so there will be a delay if anybody else tries to help.

Paul NZ · Feb 12, 2016

So it shows that CC26 is the latest if you check for downloads?

If that CC26 is under revision that doesnt mean it's the latest. Thats whats on it now

brynyuk · Feb 13, 2016

Paul NZ :

I've checked multiple ways. Each way says there is no newer firmware available.

Any other suggestions?

Paul NZ · Feb 14, 2016

According to the site I gave CC4H is the latest firmware not CC26

brynyuk · Feb 14, 2016

I don't know what to say. I've downloaded the firmware updater and used it because you seem pretty sure. It goes through the motions but doesn't actually update the firmware. It goes to quick for me to see why.

I have been using the following details.

Model: ST2000DM001-1ER164, Serial: Z4Z47HVF

brynyuk · Feb 14, 2016

By the way I do appreciate your efforts!!

Paul NZ · Feb 14, 2016

Did you download the ISO? Drivedetect the program doesnt update it, that just tells you what firmware is on it.

And if an update is available. It must update it based on the part # I think.. If it doesnt do anything

brynyuk · Feb 14, 2016

I downloaded the .exe firmware updater above the .iso because I don't have an optical drive. I filmed the process on my phone so I could see what it says. It restarts the computer goes into GRUB, finds the Seagate drive and gives the correct model number and serial number but then says "This drive or current firmware version is not compatible with this update."

Paul NZ · Feb 14, 2016

Yup ok, it must check the serial / part # of it. Sounds like the latest FW is on it

Since updating the BIOS has it been better or worse (the crashing)?

brynyuk · Feb 14, 2016

I thought id got rid of it completely when I disabled the OC and cleared the CMOS until I came back to it the other night to find it had happened again whilst idle. It's better now but I don't feel confident in it.

Does the info at the bottom of BlueScreenView help. Please see link for screenshot

http://imgur.com/hIl6aHq

Paul NZ · Feb 14, 2016

2 are from Jan and 3 are from a week to 2 weeks ago

Those arent recent crashes

brynyuk · Feb 14, 2016

Apologies, as I mentioned in my first post sometimes the BSOD doesn't get to 100% which means the log doesn't get dumped.

brynyuk · Feb 18, 2016

I took my system apart removed the CPU and found one bent pin. The motherboard has been RMA'd and I have replaced it with the same model. Unbelievably though the problem still persists.

This is the latest crash report

==================================================
Dump File : 021816-4109-01.dmp
Crash Time : 18/02/2016 14:37:42
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe000`5fa2e028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110a
Caused By Driver : hal.dll
Caused By Address : hal.dll+35f1f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+142480
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021816-4109-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10586
Dump File Size : 259,956
Dump File Time : 18/02/2016 14:45:17
==================================================

Please don't fail me guys. I'm pulling my hair out!!

Paul NZ · Feb 18, 2016

Thats the same stop error as before. Reset the settings in the BIOS then reconfigure them

brynyuk · Mar 1, 2016

Paul NZ :

Paul. I have reset the BIOS but what do you mean when you say reconfigure them?

brynyuk · Mar 27, 2016

This problem seems to have been fixed by a new BIOS update.

Please help!!! Built my first PC but keep getting BSOD

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