My external hard drive shows up as a disk drive..

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April_9

Reputable
Feb 14, 2016
2
0
4,510
When I try to open it I get a message to insert a disk.. How do I fix this so I do not loose my files? I have win10 and drive is plugged in via usb port.. Any help is greatly appreciated.. Thanks
 
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April_9

Reputable
Feb 14, 2016
2
0
4,510


I have tried all ports and other computers.. It does the same thing on all of them if it shows up at all... I am at a loss..
 
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ArtPog

Admirable
Sep 17, 2014
2,951
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1. You've indicated that the USB external HDD is listed in the "Disk drives" section of Device Manager. (At least I presume you're referring to DM, right?)

2. So the USBEHD is not shown in Disk Management?

3. Has that USBEHD worked OK in the past or is this the first time you're using it?

4. Is the USBEHD a commercial unit or is it a HDD which you installed in a USB enclosure?

5. Are you able to remove the HDD from its enclosure and install the disk internally in your system?
 
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
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35,960
Hi there April_9,

It would be really useful if you could provide some more information. Just check what ArtPog have asked.
Apart from that, you can try the Ubuntu Live CD approach. Just boot up from a CD or a flash drive and see if the drive would be accessible: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode
Have you tried using a different USB cable? It may be a good idea to try that out.

LEt us know how this goes,
D_Know_WD
 
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