I reset my Xfinity router and box, and now I can't get Xfinitywifi hotspot back on!

ctujoe

Commendable
Feb 15, 2016
1
0
1,510
Hello,
I reset my Xfinity router and box, and now I can't get Xfinitywifi hotspot back on! I tryed to connect my droid phone and my surface pro 3 and the Xfinitywifi hotspot signal will not come back. I've tried everything reset, unplug, check wires, and nothing! I did the reset because it was dropping the connection every 1-2 min or so. I have searched the internet and can't seam to find any answer. Please help! Thank you!

Update, Just to be clear the wifi connection still works for the normal 2.4 ghz and 5 ghz. Its the comcast/xfinity wifi hotspot that will not come up.
Once again thank you!
 
Solution
You have done the usual troubleshooting steps. The router was malfunctioning prior your reset. There is a good possibility that the router has simply failed. But before replacing it, I would call your ISP customer service. If they can still see the router from their end, they may be able to recover the router.
You have done the usual troubleshooting steps. The router was malfunctioning prior your reset. There is a good possibility that the router has simply failed. But before replacing it, I would call your ISP customer service. If they can still see the router from their end, they may be able to recover the router.
 
Solution