New PC won't connect to internet

Saint Grimm

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Feb 25, 2014
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I built a new PC today, turned out to be both easier and much more difficult to do than I expected. The building part went perfectly.

I'm building 2, so we bought 2 of everything, 1 for me and 1 for my younger brother. We could not for ANYTHING get the first hard drive to show up. Spent over 3 hours searching and searching for solutions. Finally, we took his hard drive, brand new, same brand and model as the one we were trying to put in mine - came right on. So the first hard drive was clearly dead.

But the 2nd one seems to be a bum too. Would not install our copy of windows 8. We used the tool from the microsoft website to create a flashdrive, as I haven't bought an optical drive and will be using the one from my old pc at a later time.

This is where the fun really starts... Another 4 hours trying to partition the drive. Tried doing it manually, tried doing it auto, tried doing it with the command promps - It all failed to make one. So, just to try it out, we erased windows 8 off the flash drive, and instead made a live flashdrive for ubuntu. Couldn't partition the drive with that either, so I'm assuming that BOTH drives are bum drives.. What are the chances? Needless to say, as long as I have a choice, I'll never buy another seagate HDD...

Anyway, I was going to attempt to use the windows 8 flash drive (spent another hour re-creating it after erasing ubuntu from the flash) and just try the upgrade option on my old hard drive and hopefully it wouldn't erase the 1.4tb of data I have on it.... Wasn't sure if I could upgrade from windows 10 to windows 8... Anyway, something awesome happened... Something that I've seen 1000 threads all over the net, including here I believe, saying couldn't be done....

It did not try to install windows 8, instead, it instantly brought up my old desktop... USING WINDOWS 10!!! WOOOO!!!! Upgrading to 10 from 8 was the original plan anyway, so that all works out.


Now, yet again I've run into another problem....

When first turning on the PC with the drive that wasn't even registering at all, I used the internet option to upgrade drivers on my mobo. This is a wired bridge connection. 2 routers are bridged, and a wire is running from 1 of the routers to my pc. I was able to do all internet options from the bios, but now that I'm accessing my desktop, I cannot connect to the internet. Even with the ethernet cable connected.

I went into networks, attempted to set up a new internet connection, used the correct user/pass multiple times... My process is:

"How do you want to connect?"
Broadband (PPPoE)

Then I get the window asking for the username and password provided by ISP. Our ISP did not give us a user or password, it's always just been plug and play... Our router's both have identicle names and passwords... So first I tried using nothing. Then I attempted using the router info, and I've done both MANY times at this point.

I get this error:

Connection failed with error 651:
The Modem (or other connecting device) has reported an error.

I've tried all the solutions I could find on google, but none of them fixes the issue... I know my ethernet card is working, as I said, the bios upgraded over the internet earlier today. I just can't create the connection on my desktop :(
 
Solution
Do you have another pc you can connect to internet with?? If you do, go to your MOBOs web sight and you should be able to navigate to drivers and tools for your mobo. Try to download the Ethernet driver for your MOBO on a flash drive and install to your pc from that and see if that helps you

Saint Grimm

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Feb 25, 2014
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As my previous message is already so long, I decided to make a new one here to make it more tidy and easier to follow... Hope that's not against the rules?

Anyway, I rebooted PC, entered bios, did the internet option (for people who don't have opt drives to use the mobo disc) and it connected to the net, checked for updates, and says my firmware is up to date... So my bios is still able to connect to the net.
 

Bigj73nsb

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Sep 10, 2014
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Do you have another pc you can connect to internet with?? If you do, go to your MOBOs web sight and you should be able to navigate to drivers and tools for your mobo. Try to download the Ethernet driver for your MOBO on a flash drive and install to your pc from that and see if that helps you
 
Solution

Saint Grimm

Distinguished
Feb 25, 2014
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18,695
Thanks, i'll try it now. The PC I'm currently using is actually even wired to the same router as the new one - not that it makes any diff if its a driver issue lol I thought the internet flash thing was supposed to download all drivers, but I'll go ahead and do that and get back to you :)