Windows 7 hanging shortly after boot (safe mode fine)

John_Sierra

Commendable
Feb 17, 2016
4
0
1,510
Two days ago, I came home to find the "Windows did not shut down properly" dialogue on my pc and thought maybe I had a power outage or something. Doing a normal boot, everything comes up fine and works, but only for about 5-10 minutes, then every window hangs (not responding) and I cannot bring up new windows, cannot close windows and task manager will not come up. I can move my mouse around but hovering over anything gives me the 'wait' swirl.

I did a hard boot and got the same thing, several times. I booted into safe mode and everything works fine, I tried disabling a few things in startup but the problem persisted. I googled the problem in safe mode w/ networking and found several threads on several forums where fixes were found for this issue, but it seems no two cases are the same and each fix was different. I have tried uninstalling programs that some forums listed as troublesome (malwarebytes, alcohol 120% and DAEmon tools) but the issue persists. I did get windows 7 to stay up yesterday, but everything ran very slowly, when I tried a normal restart, it hung on "logging out" forcing me to hard reset again, and the problem persisted.

I have also ruled out MALware/Viruses by doing a full scan with Symantec Endpoint and I also downloaded Avast! and tried that, which came up with all green lights on a full system scan. I tried a system restore back to 2/12/16, which had no effect (this was the only date available.) I also have a program called Alienrespawn that can restore my system to sometime in 2013 but I'm not sure if I will lose any files if I do this, or how it works.

I also tried bringing up event viewer, but got the message "Not enough storage is available to complete this operation" which is odd as I currently have 223GB free (of 917), this persists even in safe mode. I also get this message when attempting to access Device Manager

Here is some info on my build

Windows 7 Home Premium
Model: Alienware ANDROMEDA_R5 (AKA the X51)
Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz 2.99 GHz
RAM - 8.00 GB (7.89 usable)
64 bit Operating system
Since I can't get into device manager to bring up what my GPU is, from memory it is in the GTX 600 series, either the 660 or 680.

Program currently in startup

Realtek HD Audio Manager
HD Audio Background Progress
RequiredApplicationsLauncher
Intel(R) Common User Interface (this is there 3 times)
NVIDIA Backend
NVIDIA GeForce Experience
Xvid
Microsoft Windows Operating System
CCleaner
Adobe Acrobat
Adobe Reader and Acrobat Manager
Adobe CS6 Service Manager
Adobe Acrobat
Acrotray - Adobe Acrobat Distiller helper application
PowerReg
Avast Antivirus
Content Manager Assistant

There are others, but they've been disabled.

Thanks in advance to anyone who can help me get this resolved.
 

thejackal85

Reputable
Jan 18, 2016
1,181
0
5,960
This honestly sounds like a virus if your computer boots up fine in Safe Mode. In all honestly, this sounds like it may be a rootkit virus; the symptoms you described match it. Kaspersky has a real good utility called TDSS killer, it specifically scans for rootkits in your registry and other normally non-scanned areas. I would download and install that and run it with running Windows in normal mode. It helps programs like these when the virus is active, gives it more of a chance to catch it and it's friends.

I did have a question or two about your startup list. Is RequiredApplicationsLauncher something you know of? Also, I would remove PowerReg, that program has been known to have malware ties. You can disable all that Adobe stuff, too.
 

John_Sierra

Commendable
Feb 17, 2016
4
0
1,510
RequiredApplicationsLauncher I'm not sure what it does, but it does say Alienware on it, and it seems to have something to do with the taskbar. I've disabled it, as well as PowerReg as you requested. I downloaded TDSSKiller and ran the scan both in safe mode w/networking and in normal mode (I had just enough time for the scan before everything started hanging on me) and both scans came up completely negative "no threats found"

Booting in normal mode still causes everything to hang after a while.
 

John_Sierra

Commendable
Feb 17, 2016
4
0
1,510
Unfortunately, I tried to bring up services.msc and get the "Not enough storage is available to complete this operation" error. Is the services tab on msconfig the same thing? Because that I can get into fine.