Random system hangs, restarts, and screen glitches.

Rowbocool

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I recently built a gaming desktop PC on 14th February and I've been having problems with it from the start. My computer will either randomly hang, which will cause me to hard boot the system, restart itself with no warning and as if nothing happened*, or it will hang and the screen will glitch out**.
*As in there is no "Windows did not shut down correctly" on reboot or any error message on reboot.
**Same as the hang except clusters of pixels start to form on the screen after the hang. I will put a picture of this if it happens again.
I initially had windows 7, but because of these problems I thought a Windows 10 upgrade may fix it as it is a newer OS. The same problems remained but no new problems came from it.
I have had two BSoDs from this machine. The first one I cannot remember but the second one was "A clock interrupt was not received on a secondary processor". I have no further information on this error.
I thought at first that this would only happen when I launched Steam. I can safely say that having steam open increases the likely hood of any of the problems happening but they have also occur when steam is not being used such as during startup.
All of the parts are brand new and I checked their compatibility on PC parts checker. My build is also very similar to my brothers, which works fine. The only differences being the GPU, Hard drive and DVD drive.

Hardware:

  • AMD FX 8350 Processor
    MSI Radeon R7 370 Gaming 4G GPU
    Hyper X Fury (2x8Gb) Ram
    EVGA 500B PSU
    Gigabyte 970A-UD3P Motherboard
    Samsung SH-224 24x Sata DVD writer

I don't have the box for the Hard drive but Its a 1Tb sata drive but I can find out if necessary.
I am currently running Windows 10 but the problems were also present on Windows 7.
I have no personal data on the system so I have no problem with doing a complete reset is necessary.
I installed all the drivers for the hardware from their discs and checked to make sure they are up to date.
How can I resolve these problems?
 
Solution
LOL, you named your computer the Death Star? Nice, lol.

This particular code matches what a faulty module would produce. Only way to make sure would be to continue to work with it and see what happens. But it looks like we may have found the culprit.

thejackal85

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If your computer restarts and Windows is not acknowledging it, this usually represents a hardware problem. Can you check Event Viewer? Might get lucky there with something.

Also, one other thing I would try for process of elimination is pulling one of your RAM modules out.
 

Rowbocool

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Tried each of the RAM modules individually. One of them brought a system hang almost as soon as I logged in but the other one that I have in at the moment hasn't produced any problems yet. However previously my PC has gone a couple of hours without crashing so only time will tell.
Also I have event viewer open but not sure what i'm looking for.
Is it likely that a faulty RAM module is causing these problems?
 

thejackal85

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It is a possibility a faulty RAM module could cause it, yes. It definitely fits, but as you said, only time will tell.

In Event Viewer, try to navigate to the time of near when the last crash was. In that time frame, there might be a error or two there. If you find one, copy and paste it here and it might give us more insight.
 

Rowbocool

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Alright I found a critical kernel power error that matches the time when I tested the first ram by itself:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2/17/2016 5:05:40 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: The-Death-Star
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2016-02-17T17:05:40.501360800Z" />
<EventRecordID>1231</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>The-Death-Star</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
 

thejackal85

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LOL, you named your computer the Death Star? Nice, lol.

This particular code matches what a faulty module would produce. Only way to make sure would be to continue to work with it and see what happens. But it looks like we may have found the culprit.
 
Solution

Rowbocool

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Alright. Thanks for the help man, I'll mark that as the solution for now i'll post on here if the same problem happens. But I guess that would just mean that both modules are faulty?
It's like that module is one of the rebels or something, trying to take down my death star!
 

Rowbocool

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Hmm, looks like we spoke too soon here it's just frozen again like it did before. Are both of the modules faulty or is something else at fault?
I checked the event log and found two errors at the time frame. They look pretty unrelated to me but then again I don't know much about it.

Log Name: System
Source: Microsoft-Windows-Eventlog
Date: 2/17/2016 8:54:41 PM
Event ID: 30
Task Category: Service startup
Level: Error
Keywords: Service availability
User: LOCAL SERVICE
Computer: The-Death-Star
Description:
The event logging service encountered an error (5) while enabling publisher {0bf2fb94-7b60-4b4d-9766-e82f658df540} to channel Microsoft-Windows-Kernel-ShimEngine/Operational. This does not affect channel operation, but does affect the ability of the publisher to raise events to the channel. One common reason for this error is that the Provider is using ETW Provider Security and has not granted enable permissions to the Event Log service identity.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Eventlog" Guid="{FC65DDD8-D6EF-4962-83D5-6E5CFE9CE148}" />
<EventID>30</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000020000</Keywords>
<TimeCreated SystemTime="2016-02-17T20:54:41.876617800Z" />
<EventRecordID>1472</EventRecordID>
<Correlation />
<Execution ProcessID="1076" ThreadID="1164" />
<Channel>System</Channel>
<Computer>The-Death-Star</Computer>
<Security UserID="S-1-5-19" />
</System>
<UserData>
<InitChannelPublisherEnableFailure xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
<Error Code="5">
</Error>
<ChannelPath>Microsoft-Windows-Kernel-ShimEngine/Operational</ChannelPath>
<PublisherGuid>{0BF2FB94-7B60-4B4D-9766-E82F658DF540}</PublisherGuid>
</InitChannelPublisherEnableFailure>
</UserData>
</Event>




Log Name: System
Source: NetBT
Date: 2/17/2016 8:54:46 PM
Event ID: 4321
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: The-Death-Star
Description:
The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.0.113. The computer with the IP address 192.168.0.107 did not allow the name to be claimed by this computer.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NetBT" />
<EventID Qualifiers="49152">4321</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-02-17T20:54:46.186021500Z" />
<EventRecordID>1473</EventRecordID>
<Channel>System</Channel>
<Computer>The-Death-Star</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>WORKGROUP :1d</Data>
<Data>192.168.0.113</Data>
<Data>192.168.0.107</Data>
<Binary>000000000400320000000000E11000C001010000010000C000000000000000000000000000000000</Binary>
</EventData>
</Event>
 

Rowbocool

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No. Could it be that the power cables are connected to the motherboard wrong? Or even a fault with the RAM slots on the motherboard?
 

thejackal85

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Power cables connected to the board wrong? Yes. What do you mean by that? If there have not been any rapid power fluctuations or abrupt losses of power in your situation, I doubt both of the RAM slots would have an issue, but the modules themselves are a possibility.
 

Rowbocool

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Well, It's pretty much my first build, I helped a little on my brothers, so it's possible that I've messed up somewhere. I'll double check the connections and see if I can borrow a RAM module from my brother's PC.
I ran the windows memory diagnostic and that came up all clear. It did take a long time before that last hang and there hasn't been one since. They were a lot more frequent before I removed the RAM module I've been keeping an eye the memory usage while I've been watching Netflix and it's stayed stable at 1.8GB
 

thejackal85

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It is a possibility that both RAM modules can be damaged from the start if they came from the same batch. Unfortunately in situations in like these, it's hard to pinpoint because your advanced troubleshooting is needed.

However, borrowing the RAM from your brother is a good idea. Assuming it is the RAM (and not the slots), the PC should not have a problem.