western digital external hard drive

gordizmom

Commendable
Feb 20, 2016
3
0
1,510
I have a WD external hard drive that has worked flawlessly since I bought it years ago. I also have Windows 7.
Yesterday a little window popped up asking me if I wanted to clean up some space on the drive and I stupidly clicked "yes". Since then I am unable to locate the drive on my computer. I researched this for a long time and even had WD tech service help me to no avail.
When I went into my computer to see if the drive was working, it says that it is working properly. However, I get a message that tells me I have to format the drive in 'F' if I want to use it. This means of course that if I choose to do this it will wipe out all of the data. I have thousands of files on this drive.
WD support told me to take the drive to a Data Recovery store.
Does anyone know how I can get my data off of this drive?
Luckily I have a backup drive but all of my music isn't on there.
Thanks.
 
Solution
Hi there gordizmom,

Sorry that you are facing some issues with your drive. :(
How is the drive recognized by Disk Management? Do you use the safely eject function?
It is possible that the drive has lost its partitions. One thing you can do is to use some data/partition recovery software in order to retrieve the data. Keep in mind that it may be a good idea to store all the recovered data on another location(drive) so you don't overwrite something on the drive.
Check this thread out: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html

After that, you can test the drive with WD's Data Lifeguard Diagnostic tool(both short and extended tests) in order to check the drive's health status out...
Hi there gordizmom,

Sorry that you are facing some issues with your drive. :(
How is the drive recognized by Disk Management? Do you use the safely eject function?
It is possible that the drive has lost its partitions. One thing you can do is to use some data/partition recovery software in order to retrieve the data. Keep in mind that it may be a good idea to store all the recovered data on another location(drive) so you don't overwrite something on the drive.
Check this thread out: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html

After that, you can test the drive with WD's Data Lifeguard Diagnostic tool(both short and extended tests) in order to check the drive's health status out: http://products.wdc.com/support/kb.ashx?id=Tm23gz

Apart from all this, I would agree with the WD Support guy. In case the data stored on the drive is crucial, you safest bet for recovering it, is to contact a data recovery company.

Let me know how this goes,
D_Know_WD
 
Solution