asrock z170 extreme 7+ help

tbrownie92

Reputable
Feb 13, 2016
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0
4,510
need help with a few things, mainly im trying to download my os system from the disk, i get the loading bar complete then come to the next screen for english ect. where you have to click next. well thats where my problem is, my mouse curser is unseeable, and keyboard unuseable, anyone know what to do about it?
 
Solution
Try a native PS/2 keyboard (the board has a single 'combo' PS/2 port which support's either keyboard or mouse according to ASRock).

Either that or make sure USB support is enabled in BIOS Setup (that's assuming you can get into it with a USB keyboard).

ASRock_Support-2

Reputable
Mar 6, 2015
83
1
4,710
Dear tbrownie92,
I am ASRock TSD Danny.

For this issue, we’d like to check which OS version you’re installing on Z170 Extreme7+, Windows 7 or others.
If you’re installing windows7 OS, we’d like to remind you that Intel 100 Series has removed their support for the Enhanced Host Controller Interface and Windows 7 OS image doesn't include USB3.0 driver for Intel 100 platform.
Therefore, we provide a tool to pack USB3.0 driver into Windows 7 ISO file.
Please refer to the website from link and follow the step to install USB driver into Windows 7 ISO file.
link:
http://www.asrock.com/microsite/Win7Install/

Have a great day !
ASRock TSD Danny