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Keyboard and Mouse not Working at Windows 10 Boot (Skylake)

My friend just got his PC built from a Family member.
Specs:
i7 6700k
Asus Z170 Pro
Corsair 16gb DDR4
MSI 980 4GB
EVGA 850 Watt
Corsair 450d Obsidian
Hyper 212 EVO ( I think)

- I haven't been able to see it in person but the keyboard and mouse at lock screen will NOT work, it lights up at boot then shuts off once at the Windows 10 Lock screen. I noticed that he had the I/O shield USB lineup go into the actual USB port, and it wont fit very well. I don't know why. Anyways he said he had Windows 10 errors before he called me and he wants to re install windows but I don't think he knows how, (Lil Skrub, IK)
But any help would be great he is kinda freaking out and I feel for him bro. So any help will be very much needed.
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More about keyboard mouse working windows boot skylake
  1. Best answer
    Make sure they are plugged into USB 2.0 ports.
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