Computer randomly locks up

trickynick

Distinguished
Jan 22, 2010
545
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18,995
Only thing missing is my 2nd monitor, keyboard/mouse, Speakers. Also note: Not everything below is new. The WD Green drives are several years (5+) old, The monitor is about 2-3 years old. I also have a second monitor that PCPartPicker does not have listed: Dell S199WFP (link to specs)

My issue is under the list of my components.

PCPartPicker part list / Price breakdown by merchant

CPU: Intel Core i5-6400 2.7GHz Quad-Core Processor ($179.99 @ B&H)
Motherboard: ASRock Fatal1ty Z170 Gaming K4 ATX LGA1151 Motherboard ($128.98 @ Newegg)
Memory: Corsair Vengeance LPX 8GB (2 x 4GB) DDR4-2400 Memory ($48.99 @ Newegg)
Storage: Samsung 850 EVO-Series 500GB 2.5" Solid State Drive ($146.88 @ OutletPC)
Storage: Western Digital Caviar Green 500GB 3.5" 5400RPM Internal Hard Drive ($95.00 @ Amazon)
Storage: Western Digital Caviar Green 500GB 3.5" 5400RPM Internal Hard Drive ($95.00 @ Amazon)
Storage: Toshiba 2TB 3.5" 7200RPM Internal Hard Drive ($67.89 @ OutletPC)
Video Card: PowerColor Radeon R9 390 8GB PCS+ Video Card ($277.00 @ Newegg)
Case: Corsair 200R ATX Mid Tower Case ($44.99 @ Newegg)
Power Supply: SeaSonic S12II 620W 80+ Bronze Certified ATX Power Supply ($64.99 @ SuperBiiz)
Monitor: Asus VG248QE 144Hz 24.0" Monitor ($248.00 @ Amazon)
Total: $1397.71
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2016-02-26 19:56 EST-0500

I did a clean install of my graphics drivers using DDU, but not my problems are worse. Instead of just crashing every so often, it's frequent. I get lock ups as well when I play games.

The error I got before doing the clean driver install was system_Service_Exception (win23kbase.sys. It seems to be a driver issue from what I understood.

I feel it's the GPU since it does it when I play games. Can anyone help me troubleshoot? Should I try another clean install of the drivers using DDU? Should I update the chipset? (If so, show me what to download cause I'm confused on that page).

EDIT: I didn't notice my GPU was not listed until now.
 
What is the precise vendor and model # of the new graphics card? Download and install HWMonitor and report the temperatures of the CPU and GPU. The CPU is the one that I'm most interested in. Did you use the stock CPU cooler? And what thermal paste did you use?
 

trickynick

Distinguished
Jan 22, 2010
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I posted it above, I didn't realize it was missing from my parts list. I am using the stock CPU Cooler and the thermal paste is the thermal pad that came with it.

I'll download HWMonitor and report temps.