Virgin Media - Frequent ping and packet loss problems and complete dropping on connection

Jack_Hughes

Reputable
Feb 2, 2016
11
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4,510
I have 100mb virgin broadband package, for a start, I have not once seen speeds like this on speedtest, even when I didn't have many problems with the ISP.

The house directly next door to where I used to live with my Dad (I'm 19 atm) became available, and my sister really wants to live here, but she is under a contract having recently moved in to another place, so I said I would live here so that she could move in later. I use my PC A LOT - and I use the internet A LOT. When the internet goes off, I get super bored and have nothing else to do, having recently finished college and looking for an apprenticeship. I bought a wifi extender because I am literally, as far away from the router as I could be in this house (the router is still next door for now), at first it was ok, understandably I have lower speeds but it worked fine and did so for 2 weeks. But this week, I've been getting about 4 disconnections per hour, random ping/packet loss spikes, going from around 30 ping to 5000 and 50-90% packet loss before either losing connection or returning to normal.

To clarify, this issue isn't because of the distance I am from the router, because my dad experienced the same disconnections. (What I mean by that is, I am still on my network, but there is "no internet".)

And again, this setup worked fine for 2 weeks and now has made doing anything other than browsing the internet undo-able or frustrating.

Ty in advance.
 
Solution
The first thing to do is establish if any of the devices on your LAN are the cause of the problem. The simple way of doing this is to run a ping -t command to the IP addresses of the router and extender. When a disconnection occurs, see if either of the ping requests fail.

If the ping requests continue then the likely cause is the Internet connection itself. In this case, you need to inform Virgin Media.
The first thing to do is establish if any of the devices on your LAN are the cause of the problem. The simple way of doing this is to run a ping -t command to the IP addresses of the router and extender. When a disconnection occurs, see if either of the ping requests fail.

If the ping requests continue then the likely cause is the Internet connection itself. In this case, you need to inform Virgin Media.
 
Solution