Windows 10 freezes when running games like slime rancher or who's your daddy

Fenkosmo · Feb 29, 2016

Hello as the title states my laptop completely freezes when I run any of the games above. No response at all and the sound (if there is any) just goes into a loud *BZZZZRRR*

So I've tried updating my Nvidia graphics driver and fix the win10 .exe file association from this site: http://www.tenforums.com/tutorials/8703-default-file-type-associations-restore-windows-10-a.html

I am not a computer expert but that's what I found out by googling my issue.
Furthermore these are the only two games I've tried this with but I believe they're both Unity games, so it might have something to do with that too.(?)

Also english isn't my first language so bear with me please.

Edit: Sorry, my laptop is a Lenovo z50

rgd1101 · Feb 29, 2016

and your laptop make and model?

Fenkosmo · Feb 29, 2016

Sorry it's a Lenovo z50

rgd1101 · Feb 29, 2016

did it came with windows 8.1 and you upgrade it to 10?
and you update all the drivers and not just the gpu?

although it sound like a hardware issue.

Fenkosmo · Feb 29, 2016

It came with windows 8.1 installed and I later upgraded to 10, I just upgraded the gpu driver and I tried running Intel Driver Update Utility but it just said that my computer didn't meet the minimum requirements for the update.

rgd1101 · Feb 29, 2016

Is this a new issue, does it work before in windows 10? windows 8.1?

Fenkosmo · Feb 29, 2016

I ran slime rancher once and played it for a couple of hours maybe, then I went to make some dinner and eat and when I opened up the game again it was in the game menu for about 5 seconds and then my computer just froze. This was in Windows 10.

I didn't play any of these games before on Windows 8.1, [strike]but[/strike] and I haven't had an issue like this before upgrading.

rgd1101 · Feb 29, 2016

Do sound like a hardware issue, could be the fan.

James Mason · Feb 29, 2016

Sounds like a driver issue, use the following to remove your old drivers BUT go get the manufacturer default drivers from lenovo's website for your laptop, dont' use the latest ones.

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download

Fenkosmo · Mar 1, 2016

rgd1101 :

I think you may have misunderstood the bzzr I was trying to depict. it's definately not the fan, it's simply the sound in windows freezing and just being stuck.

Fenkosmo · Mar 1, 2016

James Mason :

Sounds like a driver issue, use the following to remove your old drivers BUT go get the manufacturer default drivers from lenovo's website for your laptop, dont' use the latest ones.

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download

I did all this but it didn't help, it only made me available to sit in the game menu for a couple of seconds before windows freezing again.

James Mason · Mar 1, 2016

Can you give us your actual laptop specs, because your model can be configured in so many different ways we can't look it up.

It's possible your computer isn't strong enough to run those games, slime rancher has a bit more graphical demands than WYD and both are extremely pre-alpha games.

What does Event Viewer say about your crashes in the Windows logs > System log?

Fenkosmo · Mar 1, 2016

James Mason :

From what I can read in CPU-Z my specs are as follows:
Intel core i7-4510U dual-core @2GHz
Nvidia GeForce 840M
8 GB ram @800 MHz

I'm not quite sure what exactly you're looking for, but I am fairly certain my computer is able to run these games, as I played slime rancher for a good two hours before the issue happened on the second session of the game.

As for the event viewer, what do you want me to do. copy paste the entire thing?

James Mason · Mar 1, 2016

No, I want you to look at at any errors or critical logs, and then see if they're related to the time of the game/computer crashes.
The logs will list a "Faulting Module" which will be a .exe or .dll and that will give us insight into what is actually causing the problem.

Fenkosmo · Mar 2, 2016

James Mason :

There are four critical logs stating the same 'kernel-power' source:
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

I think this is just for holding the power button.

There are not really any faulting module logs and I can't seem to find any .exe or .dll errors.
Not any I can find using the 'find' tool, whatsoever.

UPDATE:
I just ran Who's your daddy, at 15.47 - windows froze as suspected and I was forced to force shut down my pc.
I checked the event viewer as soon as I started my computer back up and no errors regarding .exe files or .dll files were recoreded.

James Mason · Mar 2, 2016

Fenkosmo :

Interesting, what about the Apps log file?

If nothing about any game files are in there, I'm suspecting it's a faulty power supply, but it's a laptop, so maybe a faulty battery. If windows can't record any details about what's killing it, that usually means it doesn't get the chance to due to a power issue.

Fenkosmo · Mar 2, 2016

James Mason :

Fenkosmo :

Interesting, what about the Apps log file?

If nothing about any game files are in there, I'm suspecting it's a faulty power supply, but it's a laptop, so maybe a faulty battery. If windows can't record any details about what's killing it, that usually means it doesn't get the chance to due to a power issue.

The only one that has anything in it is MS Office alerts and I'm guessing its not in there.

Fenkosmo · Mar 11, 2016

I just wanna let everyone know that my issue persists. Hope someone can help.

Windows 10 freezes when running games like slime rancher or who's your daddy

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