No internet at all

Wendi Wood · Mar 4, 2016

For the past few months my computer has had problems staying connected to the Internet. I tried both wired and wireless and it would just randomly disconnect with either. I posted in a few forums and did everything people suggested but nothing would fix it. It was quite annoying but I could refresh a page 5-10 times and Internet would work again so I figured I'd just have to deal with it. Yesterday though it disconnected and will not work now. Both wired and wireless say they are connected to an unidentified network and no internet access. I thought it could be router problems but the firmware is up to date already. I tried using my phones Internet as a hotspot and the computer connected but said again that its unidentified and has no internet access. We have numerous phones and tablets that have no problem staying connected, as well as a laptop running Windows 7, so it's definitely the computer and not the router. My computer is a Dell desktop running Windows 7. I've also tried updating the network adapter drivers but it didn't help. Any suggestions for what I could do? I'm not very advanced with computer stuff so you may need to explain how to do things. Thanks.

yayo3p · Mar 4, 2016

How did you try updating the network adapter?

Wendi Wood · Mar 4, 2016

yayo3p :

When Internet was working I went to device manager and clicked network adapters and it installed what it said was the newest. It still disconnected after that so it didn't help.

yayo3p · Mar 5, 2016

Wendi Wood :

That may work sometimes but it's not always effective because Microsoft doesn't have updated drivers for every single network adapter. What make model is your network adapter? Find the latest newest driver from the manufacture website.

Wendi Wood · Mar 5, 2016

Okay I will try that and see if it helps. Thank you for the suggestion.

yayo3p · Mar 9, 2016

I found these.

https://downloadcenter.intel.com/download/25242/Network-Adapter-Driver-for-Windows-7-?product=27623

https://downloadcenter.intel.com/download/18713/Network-Adapter-Driver-for-Windows-7-

Wendi Wood · Mar 9, 2016

Thanks so much! I managed to get it updated and after a bit it connected to wired Internet but it has disconnected a few times since then, and it still says it's connected to an unidentified network. I've googled that and none of the fixes other people found has helped.

yayo3p · Mar 9, 2016

Download and update the driver that you did not install from the links that I provided.

jamesmcuk · Mar 9, 2016

Provide a IPconfig /all when its working and then when its not please

Wendi Wood · Mar 9, 2016

I had previously tried both of those links. Once I open them they do their thing and then a message pops up saying
"Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product use Add/Remove Programs on the Control Panel."

It did update to a different one though, it's dated 6/19/2013

Wendi Wood · Mar 9, 2016

Hope this is right. This when everything is working fine. I will do it again if/when it stops again

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Wendi-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82566DM-2 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-1E-4F-92-7C-CA
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c567:6ded:4137:5e36%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 167779919
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-16-26-A5-00-1E-4F-92-7C-CA

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-C3-17-7E-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9ea:903e:2d90:4c16%13(Preferred)
IPv4 Address. . . . . . . . . . . : 10.119.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.252
Lease Obtained. . . . . . . . . . : Wednesday, March 09, 2016 10:44:44 AM
Lease Expires . . . . . . . . . . : Thursday, March 09, 2017 10:44:44 AM
Default Gateway . . . . . . . . . : 10.119.1.5
DHCP Server . . . . . . . . . . . : 10.119.1.5
DHCPv6 IAID . . . . . . . . . . . : 352387011
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-16-26-A5-00-1E-4F-92-7C-CA

DNS Servers . . . . . . . . . . . : 209.222.18.222
209.222.18.218
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{C3177EBF-4A7C-440C-A41B-54D9F85CB7DE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{334D1A8F-DAED-4681-9B63-E725E898FB21}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

jamesmcuk · Mar 10, 2016

Wendi Wood :

Hope this is right. This when everything is working fine. I will do it again if/when it stops again

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Wendi-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82566DM-2 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-1E-4F-92-7C-CA
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c567:6ded:4137:5e36%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 167779919
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-16-26-A5-00-1E-4F-92-7C-CA

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-C3-17-7E-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9ea:903e:2d90:4c16%13(Preferred)
IPv4 Address. . . . . . . . . . . : 10.119.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.252
Lease Obtained. . . . . . . . . . : Wednesday, March 09, 2016 10:44:44 AM
Lease Expires . . . . . . . . . . : Thursday, March 09, 2017 10:44:44 AM
Default Gateway . . . . . . . . . : 10.119.1.5
DHCP Server . . . . . . . . . . . : 10.119.1.5
DHCPv6 IAID . . . . . . . . . . . : 352387011
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-16-26-A5-00-1E-4F-92-7C-CA

DNS Servers . . . . . . . . . . . : 209.222.18.222
209.222.18.218
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{C3177EBF-4A7C-440C-A41B-54D9F85CB7DE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{334D1A8F-DAED-4681-9B63-E725E898FB21}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

Thats the one. Looks like it is using a vpn service which maybe disconnecting and when it does your local network card is not set to get automatic settings from the router known as dhcp. does this company look familiar? https://www.privateinternetaccess.com/pages/buy-vpn/

Wendi Wood · Mar 10, 2016

Yes I just signed up for that vpn last week. I've been having the problem for months though.

jamesmcuk · Mar 10, 2016

Wendi Wood :

OK I know what you are saying but for now you could do with uninstall in that while we get to the bottom of maybe another problem.

Wendi Wood · Mar 10, 2016

jamesmcuk :

Okay internet has stayed connected even after a few reboots since yesterday. It knows it's connected to my network now too, it's not unidentified. It did that by itself somehow. I disconnect from the vpn and and redid the ip config. Heres the results

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Wendi-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : PK5001Z

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : PK5001Z
Description . . . . . . . . . . . : Intel(R) 82566DM-2 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-1E-4F-92-7C-CA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c567:6ded:4137:5e36%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 167779919
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-16-26-A5-00-1E-4F-92-7C-CA

DNS Servers . . . . . . . . . . . : 192.168.0.1
205.171.2.25
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-C3-17-7E-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.PK5001Z:

Connection-specific DNS Suffix . : PK5001Z
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.100%16(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.0.1
205.171.2.25
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{C3177EBF-4A7C-440C-A41B-54D9F85CB7DE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

jamesmcuk · Mar 10, 2016

OK that all looks normal now, so please post another at a moment when you get unidentified network. If you haven't uninstalled the VPN please ensure that it doesn't auto start and connect when you restart etc.

Wendi Wood · Mar 10, 2016

I have not uninstalled the vpn but did change the settings to not auto start at startup or if i open the app. So it should not start unless I manually do it. I'm wondering if the problem was fixed by updating the driver even though it's not the newest...it has not stayed connected to internet for this long in months.

yayo3p · Mar 10, 2016

Are you getting an Unidentified Network still?

Wendi Wood · Mar 10, 2016

No, my network is named now and it knows that it's a home network. That changed by itself all the sudden this morning.

yayo3p · Mar 10, 2016

The updated driver should have fixed it. Im sure you turned off the pc after you updated the driver and left it alone until today you turned it back on and it works like it should.

Wendi Wood · Mar 10, 2016

Yes pretty much. I just now tried to update it further using the update driver in device manager. It said it found one and started downloading and then said "this device cannot start. error code 10" Immediately after that it put the driver back to the original 2009 driver and my network was unidentified again with no internet access. So I told it to roll back and it went right to the 2013 driver and my network was identified again. So I'll just leave it with the driver it has. Thank you so much for the help. I was about to take a hammer to it

No internet at all

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