Reoccuring gateway connectivity issue with I-devices

Slayer607

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Oct 20, 2015
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My gateway has been giving us issues over and over again, I've tried everything, rebooted, replaced, almost replaced the firmware at this point. The wired connections never seem to stop working, but devices like Iphones won't connect at all at times. I've captured the traffic in wireshark to see what's going on expecting to see some sort of handshake going wrong or giving a wrong transfer, but there was NOTHING, no traffic from the Iphones. I'm not sure why it's having these issues. It's usually everyone getting knocked off at once and I don't know why that is. I've also tried calling my ISP, they don't help much with this, they just recommend a factory reset and call the issue a "glitch". Any help is appreciated.

gateway model: CG3000D-RG
Iphone model: mostly Iphone 6
 

Slayer607

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Oct 20, 2015
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Thanks! One more question, what "particular gateways" do you mean? I'm trying to stay clear of them.
 

Pooneil

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Apr 15, 2013
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I mean the gateway that you have. While I have no personal experience with them, they apparently have a spotty record.