[URGENT] HUGE Problem With Newegg's Return Service on my CPU

Ant_Teh_Nee · Mar 10, 2016

So this happened! Newegg declined my return saying this: "The CPU was received with apparent end-user caused physical damage to the CPU contact pins. Items received with physical damage cannot be processed by Newegg and void our return policy." There was no obvious damage to the CPU that I saw! What is happening?! I don't know what to do, I have no more money left to lose! >-< Pics of CPU BEFORE SENDING: http://imgur.com/a/4yZz0 (I'm still waiting on the CPU to come back)

In case it matters, my CPU is an AMD Athlon 860K (Black Edition)

13thmonkey · Mar 10, 2016

you need to keep talking to newegg, have you sent them the picture?

Ant_Teh_Nee · Mar 10, 2016

13thmonkey :

No, not yet; They will be contacted tonight. Did you see any damage on the CPU pins?

13thmonkey · Mar 10, 2016

nope, I saw nothing. But proving that is YOUR cpu is another matter.

Ant_Teh_Nee · Mar 10, 2016

13thmonkey :

I have the original box and auth papera.. Is that enough? Like I said though, it's currently with Newegg. It will get to me in about 4 days.

13thmonkey · Mar 10, 2016

so you didn't put it in the original box? I mean that you cannot prove that that photo is actually yours.

Ant_Teh_Nee · Mar 10, 2016

13thmonkey :

Ugh, darnit! I have the proof of ordering it though, as well... Is there any way I can prove this is mine? I have an original part of the box in the photo..

USAFRet · Mar 10, 2016

Ant_Teh_Nee :

Only way to 'prove' is with actual serial numbers.
Why are you sending it back?

13thmonkey · Mar 10, 2016

They might be ok with that, talk to them, that's all you can do, don't be angry, just confident.

Ant_Teh_Nee · Mar 10, 2016

USAFRet :

I'm returning it because it is defective. It caused the motherboard only recognize things from 2 out of 4 of The Ram slots. It wasn't the room because it still booted with both inserted (but with only half) in the 1 and 2 slots. I do have serial numbers and the packing slip, as well as I photo including the items I ordered along with the CPU.

USAFRet · Mar 10, 2016

How did you determine it was the CPU causing this?

In any case, all you can do is talk to Newegg.

Ant_Teh_Nee · Mar 10, 2016

USAFRet :

The problem with the ram was too odd to be considered a ram stick problem. Like I said, if any Ram stick replaced in a secondary type Ram slot the computer would not register it. If there were a problem with it, the computer wouldn't boot at all.

USAFRet · Mar 10, 2016

And how do you know this is not a motherboard issue?
Just askin'

Ant_Teh_Nee · Mar 12, 2016

USAFRet :

It was tested on a gigabyte 88XM HD3 And D3H. Both had the same issue. The secondary RAM slots simply would not let my RAM work, regardless on the motherboard.

13thmonkey · Mar 16, 2016

And what was the outcome?

Ant_Teh_Nee · Mar 16, 2016

13thmonkey :

I got back the CPU with damage to the conrner pins, which wasn't from me. Contacting Newegg today.

13thmonkey · Mar 16, 2016

if it wasn't in it's protective box then you are at fault.

Ant_Teh_Nee · Mar 16, 2016

13thmonkey :

It was in everything that it came with, including the procective case. The case was really tight, so I think they shoved it in the case without being careful in such a way they bent the pins on the side.

[URGENT] HUGE Problem With Newegg's Return Service on my CPU

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