I'm getting a new modem and router, do I need to call cable provider after hooking up modem but before hooking up router?

kingneptune117

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Nov 17, 2009
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Hey all,

My current modem and router and pieces of junk. On Sunday I'll be getting a higher end modem and higher end router. I want to make sure I set these things up correctly.

I'm first obviously going to unplug my current modem and router.

After that, I will hook up my new modem. After I hook up the new modem, do I call my cable provider to activate it, or do I also connect the router before calling them?

I thought I had heard somewhere it is bad to hook up the router to a new modem that has not yet been activated by the cable company. Can someone just list the appropriate steps to doing this?

If it helps, my new modem is a Motorola Surfboard SB6141, and my new router is a TP-LINK AC1900.

Thank you.
 
Solution
Just call em when you get the modem hooked up. Most Likely they will need the MAC address of the new modem this is either on the bottom of the modem and printed on the box. Or hook up a computer to the modem and type in a browser 192.168.100.1 and under the address tab you should be able to find the HFC MAC Address.

Supermuncher85

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Just call em when you get the modem hooked up. Most Likely they will need the MAC address of the new modem this is either on the bottom of the modem and printed on the box. Or hook up a computer to the modem and type in a browser 192.168.100.1 and under the address tab you should be able to find the HFC MAC Address.
 
Solution
Some cable ISPs (eg Comcast) allow you to connect your modem, and authorise it online (connect your PC directly to the modem). I would go this way so that I am sure I can get Internet without the router in the game. Check your speed with just the modem, to make sure you're getting what you pay for.