Computer suffering random restarts and now generally poor performance in games.

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The_Lone_Medic

The_Lone_Medic

Commendable
Mar 14, 2016
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0
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Okay, I'm a bit confused. My computer has been having random restarts that started about a week ago. It happens with varying frequency, from once a half hour to only like 1 a day. And it happens on various occasions whether I'm browsing the internet, playing a game, or Just sitting on the login page on the computer.

I had tried rolling my system back to about a week before the random restarts started happening, but that did not fix it. I ran Window's Memory test thing multiple times, but it said there was no errors, my temps were also all apparently normal, all of my fans and water cooling devices are running as well.

Eventually I thought I had gotten a virus that my antivirus wasn't detecting, so I refreshed my computer, using a disk to reinstall the OS, but that didn't fix it.

I'm running :
Intel I7-5820k (it used to be overclocked but I reset it a few months ago)
Gigabyte X99 Gaming 5
256GB Adata SP610 SSD
3TB 7200 RPM HD
Crucial Ballistix Sport DDR4 2400MHZ RAM (4 sticks of 4 G)
AMD Radeon R9 290 4GB
850W EVGA Supernova G2 (was swapped in for a different power supply back in January)

Edit: Okay, I fixed the Game lagging problem, but yesterday and today I've had to remove the motherboard's battery and put it back in in order to get my computer to start. And I still have random restarts.
 
Solution
Darkbreeze
Windows memory test is worse than useless. Run Memtest86 or 86+ for two full passes, at least. This will take a considerable amount of time, so two passes should be sufficient to determine if there is a physical problem with the memory cells.

Run Seatools for Windows, regardless of drive brand, on all non-external connected drives. Disconnect any external drives during testing. Run the short drive self test (DST) and the long generic. The long generic will take a considerable amount of time, so plan accordingly.

Get a new CMOS battery. I've seen a few instances, even though those boards are relatively new, of X99 boards with faulty CMOS batteries. They may have used old battery stock that has been in inventory for a while even though...
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Darkbreeze

Darkbreeze

Retired Mod
Jun 24, 2014
80,414
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Windows memory test is worse than useless. Run Memtest86 or 86+ for two full passes, at least. This will take a considerable amount of time, so two passes should be sufficient to determine if there is a physical problem with the memory cells.

Run Seatools for Windows, regardless of drive brand, on all non-external connected drives. Disconnect any external drives during testing. Run the short drive self test (DST) and the long generic. The long generic will take a considerable amount of time, so plan accordingly.

Get a new CMOS battery. I've seen a few instances, even though those boards are relatively new, of X99 boards with faulty CMOS batteries. They may have used old battery stock that has been in inventory for a while even though the boards themselves are new.

Test the PSU manually with a volt meter:

https://www.youtube.com/watch?v=ac7YMUcMjbw



And also install HWinfo (NOT HWmonitor, Open hardware monitor or another utility), run "sensors only" and then run either Furmark, Prime95, or both, and post screenshots of the system 3, 5 and 12v readings in HWinfo while the stress test is running.

Include screenshots of all listed HWinfo sensors, as we may be able to pick up on something else that shows up there as well. Probably take three screenshots to capture all the sensors.
 
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