Battlefield 4 Crashes on Intel i3 4170 Ultra High settings

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nVidea

nVidea

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Aug 11, 2014
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So, you can read my PC's hardware info below (spoiler and on my signature). I have the latest update of the GPU.

Now my question is, why is that my Battlefield 4 campaign crashes when the mission starts in Ultra High and High settings? But it doesn't crash on Mid graphics settings.

But my Black Ops 3 campaign and Multiplayer doesn't crash even if it's on 1080p Extra High settings?

System Info based on DXdiag:

System Information
------------------
Time of this report: 3/15/2016, 22:08:57
Machine name: RJ-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 04/27/15 15:57:54 Ver: 22.03
Processor: Intel(R) Core(TM) i3-4170 CPU @ 3.70GHz (4 CPUs), ~3.7GHz
Memory: 16384MB RAM
Available OS Memory: 16322MB RAM
Page File: 4892MB used, 27749MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DISPLAY Drivers
---------------
Display Devices
---------------
Card name: AMD Radeon R9 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6810)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6810&SUBSYS_E272174B&REV_00
Display Memory: 1771 MB
Dedicated Memory: 2027 MB
Shared Memory: 3840 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VC239
Monitor Id: ACI23C4
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1429 (English)
Driver Version: 15.300.1025.1001
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/5/2015 01:45:12, 1497248 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2B50-11CF-6E71-78C2BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6810
SubSys ID: 0xE272174B
Revision ID: 0x0000
Driver Strong Name: oem32.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575:15.300.1025.1001:pci\ven_1002&dev_6810&rev_00
Rank Of Driver: 00E62000
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

EVR info
---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

I tried Google but they say something about updating the Nvidia gpu. But I use Radeon R9 270x Toxic X. What could be the problem?

Is it my CPU?
 
Solution
geofelt
Do you have a budget for upgrades?
Multiplayer is one of the types of games that put a heavy load on the cpu and can use many cores.
With a B85 based motherboard, you will not be doing any cpu overclocking.
If you have the budget, a i7-4790K will run at 4.0 with no overclocking; that is the best you can do.
If the price is too high, buy the best I5 you can afford.

On the graphics side, I think you may need better than your R9-270X.
That card is a heavily overclocked version and might be the cause of your problems under load with high settings.
You could try underclocking and see if it helps.
Multiplayer is very hard to benchmark because you can not easily repeat a test.
You will not likely find any valid tests.
Otherwise, look at BF4...
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nVidea

nVidea

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Are you sure? Because last year I've been questioning forum members here in tomshardware, they say I can play any games in 1080p with this card. 270x.

Yes it does crash, awhile ago, I played the game in mid settings for a few minutes. As soon as I changed the graphics settings into high, it crashed after 1 or 2 minutes. Saying BF 4 has stopped working.
 
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nVidea

nVidea

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This is the info from DXdiag

Display Memory: 1771 MB
Dedicated Memory: 2027 MB
Shared Memory: 3840 MB
 
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geofelt

geofelt

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Oct 9, 2006
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When a game crashes, it is usually because the game needs a patch or the graphics driver needs an update.

Lack of Vram may be a performance hit, but not a functional problem.
A game needs to have most of the data in vram that it uses most of the time.
Somewhat like real ram.
If a game needs something not in vram, it needs to get it across the pcie boundary
hopefully from real ram and hopefully not from a hard drive.
It is not informative to know to what level the available vram is filled.
Possibly much of what is there is not needed.
What is not known is the rate of vram exchange.
Vram is managed by the Graphics card driver, and by the game. There may be differences in effectiveness between amd and nvidia cards.
And differences between games.

There can be failures if you have modded the game and did not handle vram well.

 
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13thmonkey

13thmonkey

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Jan 10, 2006
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Any games in 1080p at what settings?
Any games in 1080p means nothing and is fundamentally wrong, it's a very demanding game at ultra and high, you have a mid range card.

However what should happen is that it fails gracefully and just runs at whatever framerate it can manage, and not crash.
 
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nVidea

nVidea

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It's already updated. I just updated my GPU this month. I have 2GB Vram and 16GB RAM.
I didn't mod the game.

I played Black Ops 3 in highest settings on 1080p and it went fine, 55-60 FPS.
But BF 4 is on mid settings on 1080p, 60FPS, but it crashes when I switched to Ultra settings.
 
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nVidea

nVidea

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All settings at High and Ultra, even Vsync, Tesselation, not customized, i just clicked the Ultra on the graphics.

It really crashes the moment I change the graphics from MID to HIGH.

Well you think that I still won't be able to play BF 4 on at least High settings even if I upgraded my intel 4170 into intel i7 4790??

Because I'm planning to buy BF 4 multiplayer, and I should be very careful if I'm to buy it without preparations.

If I'm to upgrade my AMD GPU, which minimum GPU should I use to be able to play BF 4 at Ultra settings 60 FPS?
 
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geofelt

geofelt

Titan
Oct 9, 2006
54,298
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174,240
Do you have a budget for upgrades?
Multiplayer is one of the types of games that put a heavy load on the cpu and can use many cores.
With a B85 based motherboard, you will not be doing any cpu overclocking.
If you have the budget, a i7-4790K will run at 4.0 with no overclocking; that is the best you can do.
If the price is too high, buy the best I5 you can afford.

On the graphics side, I think you may need better than your R9-270X.
That card is a heavily overclocked version and might be the cause of your problems under load with high settings.
You could try underclocking and see if it helps.
Multiplayer is very hard to benchmark because you can not easily repeat a test.
You will not likely find any valid tests.
Otherwise, look at BF4 single player benchmarks to get a idea of what you will need.
If you are playing at 1080P, a GTX970 will run most any game well.
That would be a nice jump in graphics capability.
 
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