I'm really confused - I will be eternally thankful to whoever can solve this puzzle

omonoiatis9

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I've been searching for answers online for days to no avail. I have a 50mbit download and 5mbit upload connection. I have 2 computers connected to our modem (which is brand new), both through ethernet. My computer reaches the speeds fine when doing a speedtest. The 2nd computer is for some reason capped at 9.5ish mbits download speed, and the upload reaches 5mbit as intended. Anyone knows why this is happening? We have no network traffic software that caps either computer so there is no reason the 2nd computer should be getting capped at 10 by default.

SECOND QUESTION - Still unsolved
When you ping to a modem, usually it's supposed to be 1ms responses like this right?
image.jpg


And since this ping just goes to the modem and returns, it should be unaffected by whether I have any downloads/uploads going on at the same time. Now here's the test I did: I have the command prompt on windows pinging the modem continuously. I start streaming a high quality 1080p livestream on the first pc (the one that doesn't get capped and gets normal 50 and 5 speeds). Ping to modem remains at <1ms on the entire network despite bandwidth being used - as expected (both computers).

I stop the downloads. I start watching the stream on the 2nd pc . Modem ping now goes crazy on both computer, the values matching the time that the stream is being bufferred:
modem.jpg




So first of all (solved), why is the 2nd pc getting capped at 10mbit download while upload remains unaffected and

Second of all (unsolved), why is it that when the 2nd pc uses bandwidth on the internet, the modem (local) ping and the entire network start to bottleneck? I can download 50mbits worth of stuff on the 1st pc and the modem ping remains unaffected from any pc. I mean that's the expected result isn't it?



Additional information:
-At noon and afternoon both computers worked fine. Neither were capped. Neither affected modem ping whether downloading/streaming stuff or not. We didn't change any settings to cause a change.
-Tried with 2 different modems (1 of them being brand new)
-Tried with different cables
-Tried different ports on both modems
-Tried flushing dns
-Tried restarting pc
-Tried restarting modem
 
Solution


Very likely.

What motherboard do you have?

DCrypted

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That is exactly what I meant. Have you tried doing a clean reinstall of the network drivers on the 2nd PC?
 

omonoiatis9

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How do I do that?
 

aaab

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Apologies I missed that part. Just to be clear. have you tried 2 different switches? It looks like a hardware problem somewhere. Also could be the network card on the 2nd PC. Any chance of trying a different NIC? (Network interface card)
 

DCrypted

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What version of windows are you running?


 

omonoiatis9

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So why is it that when I use 100% of my plan's bandwidth on the 1st pc, be it download or upload bandwidth, the ping remains at less than 1ms?
 

omonoiatis9

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If by switches you mean modems, yes, I've tried with different modems (also at the end under additional information :p). I don't know how to try a different network interface card.
 

omonoiatis9

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Windows 7 on the 1st pc. Windows 10 on the 2nd pc. Mind you there have been no recent updates on either of the pcs, and this problem didn't exist a couple of weeks ago.
 

omonoiatis9

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That's exactly my point. Internet bandwidth should not affect switch bandwidth. So why is it that when the 2nd computer uses internet bandwidth, the switch bandwidth for both computers is affected, as shown by the screenshot? To be honest I'm not exactly sure what a "Switch" is. The only piece of hardware we use other than the computers themselves is a modem.
 

aaab

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You might possibly have to buy a new card. Something like this

http://www.newegg.com/Product/Product.aspx?Item=N82E16833704011&cm_re=network_card-_-33-704-011-_-Product

Assuming you are in the USA
 

omonoiatis9

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Link speed on broken pc is 10MBps. On my pc it shows 1Gbps. IS THIS THE PROBLEM?!!!
 

aaab

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Very likely.

What motherboard do you have?
 
Solution

DCrypted

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I believe your problem is probably driver related on the second PC. If you click the folder down at the bottom, then right click over "this PC" then "Manage" then open the Device Manager. You will see a category called "Network Adapters". Try just rolling back the driver first and see what that does. If not then you can do a full uninstall and reinstall of the NIC driver. I would download a new version of the driver from the manufacturers website first though. Then run a clean install of it after you have it removed. You may also want to turn off driver updates in windows 10 to prevent it from happening again (google it).

EDIT: doing a clean install of the network driver will also reset any preference settings back to default. Which may also resolve the issue.
 

omonoiatis9

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Motherboard on 2nd pc (the one with the 10mbps link speed) is an ASROCK H81M-DGS
 

aaab

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Good advice. I would download the new driver first before removing the old driver. Might make things a bit easier if the PC has network.
 

omonoiatis9

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I will try these ideas tomorrow since the 2nd pc is currently in use and report back. It does seem very fishy that the link speed on the 2nd pc is only 10mbps (I'm guessing megabits per second, not megabytes). If so, this also explains why download from speed test on that pc seems to be capped at 10megabits, whereas upload goes fine to our plan's max of 5mbit.