XFX R9-380P-2285 New MOBO AMD Driver issues

freexoox

Commendable
Mar 18, 2016
2
0
1,510
Hi. I've contacted XFX support, but they are so slow responding and their answers and questions are plain too dumb to help me right now. I'm hoping to see if my card would be covered on warranty, but they aren't responding fast enough. Anyways This is my current specs:

CPU: AMD FX-6300
RAM: Crucial 8GB (1 x 8GB) DDR3-1600
MOBO: Gigabyte GA-78LMT-USB3
SSD: Samsung 850 EVO-Series 250GB
PSU: Rosewill HIVE 1000W 80+ Bronze
GPU: XFX Radeon R9 380 2GB

My old MOBO Asus M5A78L-M/USB3 died on me and I replaced it with Gigabyte I have right now. When i reassembled my PC Windows was corrupted so I wiped my SSD and did a fresh install. When I got to installing my XFX once again ethernet port and USB 3.0 on GA-78LMT wouldn't work anymore when the graphics card is plugged in. On the contrary, my old GPU EVGA GT 610 works fine. Both GPU have been plugged in PCIe16 (XFXsupport asked this =_=). With or without my R9 AMD's latest Crimson Edition driver fails to install. This is the error log of it

Hardware information

Name AMD Radeon Graphics
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x9616
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0xd000
Subsystem vendor ID 0x1458
Other hardware
Existing packages
AMD Install Manager
Packages for install
AMD Install Manager
Final Status: Success
Version of Item: 9.0.000.1
Size: 20 Mbytes
HDMI Audio Driver
Final Status: Fail
Version of Item: 10.0.0.02
Size: 1 Mbytes

AnchorOther detected devices

Manufacturer Advanced Micro Devices, Inc.
Device ID 0x960f
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0x960f
Subsystem vendor ID 0x1002
ATI Integrated Azalia Support

Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4383
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00

Things I've tried so far:

1. DDU uninstall both NVIDIA and AMD do a fresh install.
2. Re download AMD driver
3. Downloaded every driver on Gigabyte's website regarding Realtek LAN, HD Audio, USB 3.0
4. Disable AVS during AMD driver install

When XFX card is plugged in on Device manager the card does not show up under display adapter and "realtek pcie gbe family controller" disappears under network adapter.
 

XFX_Support

Distinguished
Well the short answer is, this shouldn't be happening.

Is the motherboard bios up to date?
Can you try the card in a different motherboard?

It sounds like a simple driver issue, so despite you already trying it, please, for peace of mind, give it 1 more shot. it should fix it...

Tutorial for proper driver installation.

1-Load windows with only your primary graphics card plugged in.
2-Disable any and ALL anti-virus/malware protection.
3-Download and Run the 15.11 (or latest) drivers from AMD.com (Omega drivers do not have Uninstall built in, you have to do it through add/remove, which is okay)
4-Choose to Uninstall/express (may not be available in newest version, download an older version) the existing drivers, and AMD folder
5-Restart the computer.
6-Disable any and ALL anti-virus/malware protection.
7-Run the 15.11 drivers from AMD.com
8-Choose to Install/Express the drivers
9-Restart. Confirm settings are working in windows.
10-Shutdown and add 2nd/3rd cards for Xfire.
11-Respond to this ticket if you have any further questions
** If you have nvidia drivers on your computer, you might need to run the Uninstall feature of Nvidias driver as well.
 

freexoox

Commendable
Mar 18, 2016
2
0
1,510


My old MOBO doesn't pass POST so i can't really try on that. My MOBO is latest revision and there was no BIOS update so I figure it is up to date.

I'm trying it with 15.12 (latest) and it gives me option to install or uninstall, but when I hit uninstall it says there is no components installed.

I've tried everything in every angle. Since when my XFX card is inserted my ehternet does not work I've hooked up my phone's hotspot to keep internet connection and tried AMD's auto detect option and it did not recognize the card either. I've tried on both 15.12 and the latest 16.3.