stuck on windows start up repair (keyboard/mouse not working)

cake_1 · Mar 20, 2016

I recently installed Windows 10 and didn't like it. So i used the in built windows 10 feature to go back within 30 days.

I did this and when i started it said there was a problek starting and that i should use Startup Repair.

I did this and it said windows cannot repair this computer automatically. I cannot proceed further because my keyboard/mouse isn't working. The mouse light is on but its not on the screen and moving around.

The keyboard light turns on momentarily when i plug it in but then turns off and i cant use it.

What should i do?

mcnumpty23 · Mar 20, 2016

if your mouse and key board are in usb 3.0 ports try moving them to usb 2.0 ports

or if they are in front/top ports move them to rear/motherboard ports

cake_1 · Mar 20, 2016

Ive already tried that and nothing. Also sorry for postibg it twice im on my phone, it must have glitched out.

Ive also tried unplugging my mouse and headset so only the keyboard is in the USB slots.

mcnumpty23 · Mar 20, 2016

kind of hard to do anything if your mouse and keyboard wont work

does your motherboard have a connector for old fashioned ps2 mouse/keyboard

cake_1 · Mar 20, 2016

They work when i boot up and i have the option to start windows normally or launch start up repair.

cake_1 · Mar 20, 2016

When i start windows normally theres just a really quick blue screen flash up.

cake_1 · Mar 20, 2016

Also they only stop working after i start startup repair

mcnumpty23 · Mar 20, 2016

yep i got that--unfortunately thats when you need them working thats why i asked have you got a ps2 port?

cake_1 · Mar 20, 2016

Yes i do

mcnumpty23 · Mar 20, 2016

can you find/borrow a ps2 mouse/keyboard?

cake_1 · Mar 20, 2016

I could try but i don't think ill be able to. Will i desperately be needing one or is there another way around this?

mcnumpty23 · Mar 20, 2016

think you are going to need one without a working keyboard/mouse it tough to do anything

maybe some one else will come along with a bright idea but dont know what it will be

cake_1 · Mar 20, 2016

I got it into safe mode but it won't let me do a system restore. Apparently i need to activate something called system protection but when i tried to from services it just says i cannot so it in safe mode.

mcnumpty23 · Mar 20, 2016

system protection controls system restore if system protection was off then you have no restore points to use

cake_1 · Mar 20, 2016

Well earlier my mouse actually magically started working in startup repair and i went to system restore, there was 1 there from mid 2015 (even though i did one last week :/)

Looks like im just gonna have to reinstall windows

Thanks for your assistance

mcnumpty23 · Mar 20, 2016

you are welcome

sometimes its just quicker to re-install windows than mess about

when you get it all the way you want it i would suggest using free macrium reflect to make an image file so any future problems you can just restore that

i even made a partition for my macrium image so when i turn on the pc i get the option to boot windows or boot macrium to restore or use its great fix booting error tools

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stuck on windows start up repair (keyboard/mouse not working)

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