WD 1TB My passport ultra making a clicking sound

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Jackey Force

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Jul 3, 2013
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Hey guys, I received a problem that whenever i plug in my external hard drive to the usb port it makes a loud clicking sound and the sound is almost equivalent to the sound of the mouse clicks. The indicator light blinks after sometimes the hard drive spinning stops and the light is stable and nothing happens after that. What's wrong with my hard drive? Can I get my data recovered ?? Because I had many games, movies, softwares on it and if the drive dies I will be losing the whole thing which I collected within years. Please help me.
 
Solution
D_Know_WD
Unfortunately, as the data is important, you will need to look for some professional help. :(
I can't really provide any suggestions on DIY data recovery methods. Taking into account all the information you've provided, I doubt that anybody else would be able to do so as well.

D_Know_WD
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Jackey Force

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Jul 3, 2013
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I just tried opening it an clean environment with no dust partcles fallen in to the hard drive and noticed that the head is sticking to the platters i turned the platters to the counter-clockwise and gently pulled the heads away with a tool. Now whenever i power it up again the heads sticks to the surface of the platters.
 
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
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Hi there Jackey Force,

That is really unpleasant.

The drive has some mechanical flaw.
I would agree with mrmez and say that you will need to contact a data recovery company in order to retrieve the data.
The thing is that, HDDS should be opened up in special rooms. So, in case the data is really important, you better look for some professional help.

You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=kBVH1P

Let me know in case you have some more questions,
D_Know_WD :)
 
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J

Jackey Force

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Jul 3, 2013
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Hey! I want to know that what causes a hard drive to click like that?
 
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D_Know_WD

D_Know_WD

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Jul 30, 2014
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Could be a head crash.

Have you dropped/hit the drive recently? HDDs could be easily damaged.
Even if you haven't, mechanical drives could just fail, in many cases, without a warning. This is why, you should always keep the data you can't afford to loose stored on at least two places.

D_Know_WD
 
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Jackey Force

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Jul 3, 2013
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I didn't dropped in brother anywhere but I doubt I gave that HDD to one of my friend he wanted some movies so I gave him I think he dropped it somewhere, btw there was very important documents like sensitive information like bank A/C, etc... The all DATA which are very sensitive if I can't recover I will be loosing all important DATA. :(
 
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
3
35,960
Unfortunately, as the data is important, you will need to look for some professional help. :(
I can't really provide any suggestions on DIY data recovery methods. Taking into account all the information you've provided, I doubt that anybody else would be able to do so as well.

D_Know_WD
 
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