Need help with internet connection

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Walter_White

Commendable
Mar 21, 2016
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0
1,510
We just switched internet service providers. Every other device in the house is working fine except for my laptop. It connects just fine to the internet but once I try to open a browser, it says that my computer is offline. The laptop works when I plug in an ethernet cord but the wifi doesn't, not sure if its a hardware or software problem
 
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BadAsAl

Distinguished
Oct 13, 2009
2,345
0
20,960
So you are connecting to your wireless network successfully but you are not getting an internet connection. What hang-the-9 said about getting your IP of your wireless connection will help determine if you are properly configured on that laptop for wireless. Also, tell us your Gateway and DNS.
 
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