Interface CRC Error Count (12799)

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weezybaby

Commendable
Feb 17, 2016
18
0
1,510
I recently bought a used Seagate Barracuda 2TB 7200rpm HDD and noticed one thing on HDTune as you can see on the picture. Is this something I need to be worried about?

mtqg6a.jpg


PS : This particular HDD still has warranty with Seagate until August 29, 2016 and is this kind of issue worthy or will it be honored by Seagate to be RMAd?
 
Solution
SuperSoph_WD
Hey there again, weezybaby!

I'm sorry for the late reply. I'd recommend you to find another computer and try connecting the hard drive there to see how it will get recognized. You can also try running the HDD diagnostic tests from there as well. If the SMART attributes show the same results, then you should definitely consider RMA-ing the drive as soon as possible.

Best of luck! Hope everything works out! :)
SuperSoph_WD
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960
Hello there, weezybaby!

I'd recommend you to backup any important data you might have already stored on the HDD and contact the manufacturer's customer support ASAP!
If you haven't tried that already, you can attempt to connect the hard drive with a different SATA cable and on a different SATA port on the motherboard. These S.M.A.R.T. results are definitely concerning but it might be due to bad connectivity to the drive.
If you have access to another PC, you should also attempt to connect the HDD there and test it once again.

I'd also advise you to use the HDD manufacturer's brand-specific diagnostic tool and benchmark the SMART results from both utilities.

Keep me posted & Good luck! :)
SuperSoph_WD
 
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W

weezybaby

Commendable
Feb 17, 2016
18
0
1,510
I already tried using a different SATA cable and plugging it on a different port on my motherboard. I have 2 drives as you can see on my sig and my first drive is a Seagate SSHD 1tb connected at the same time with this HDD and my SSHD doesn't have any problems like this or whatsoever. I also forgot to mention that I had a WD Black 160gb before buying this HDD and that WD Black died already which I didn't suspect a thing because I just scavenged it from my old rig back in '08 so I just thought it was because of age that's why that WD Black died. I'll call Seagate customer service hotline when I get out of work and keep you posted. Thanks for your reply!

PS: My rig is 7 months old
 
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W

weezybaby

Commendable
Feb 17, 2016
18
0
1,510


I already tried using a different SATA cable and plugging it on a different port on my motherboard. I have 2 drives as you can see on my sig and my first drive is a Seagate SSHD 1tb connected at the same time with this HDD and my SSHD doesn't have any problems like this or whatsoever. I also forgot to mention that I had a WD Black 160gb before buying this HDD and that WD Black died already which I didn't suspect a thing because I just scavenged it from my old rig back in '08 so I just thought it was because of age that's why that WD Black died. I'll call Seagate customer service hotline when I get out of work and keep you posted. Thanks for your reply!

PS: My rig is 7 months old
 
Upvote 0 Downvote
SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960
Hey there again, weezybaby!

I'm sorry for the late reply. I'd recommend you to find another computer and try connecting the hard drive there to see how it will get recognized. You can also try running the HDD diagnostic tests from there as well. If the SMART attributes show the same results, then you should definitely consider RMA-ing the drive as soon as possible.

Best of luck! Hope everything works out! :)
SuperSoph_WD
 
Upvote 0 Downvote
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