New WD HDD, only shows in Device Manager, nowhere else

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RandomKitten

RandomKitten

Commendable
Mar 22, 2016
3
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1,510
I just bought a brand new Western Digital Black 2TB internal HDD and installed it in my computer (SATA connection, cable confirmed good, Windows 10). It appears in Device Manager, but the volumes will not populate. It gives error "Volume information for this disk cannot be found." (Previously it would populate as 0 MB, before reboot.) It does not show up in My Computer, diskpart.exe, or Disk Management.

I have tried updating the drivers, but it says I have the best drivers available. I have tried uninstalling it from Device Manager and rebooting, but it does not correct the issue. I checked MSI's website for new SATA drivers (I saw that on a different post as a possible solution) but they didn't have any.

Please help. This is a brand new drive, and I just want it to work.
 
Solution
D_Know_WD
Hi there RandomKitten,

That is really unpleasant. :(
Is the drive recognized by BIOS and how? What is your MOBO?

Yeah, I would also say that in most cases when a drive is recognized by Device Manager but not Disk Management, it comes to a driver related issue.

My suggestion would be to attach the drive with different SATA and power cables, to another SATA port.
In case the issue persists and the drive is not recognized by Disk Management, I would advise you to attach it to another system. That way you will narrow down the possible cause.(your system or the HDD itself)

You can try to test the drive with WD's DLG tool(both short and extended tests), yet there is a chance that it won't be picked up as it is not showing under Disk...
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
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Hi there RandomKitten,

That is really unpleasant. :(
Is the drive recognized by BIOS and how? What is your MOBO?

Yeah, I would also say that in most cases when a drive is recognized by Device Manager but not Disk Management, it comes to a driver related issue.

My suggestion would be to attach the drive with different SATA and power cables, to another SATA port.
In case the issue persists and the drive is not recognized by Disk Management, I would advise you to attach it to another system. That way you will narrow down the possible cause.(your system or the HDD itself)

You can try to test the drive with WD's DLG tool(both short and extended tests), yet there is a chance that it won't be picked up as it is not showing under Disk Management.

WD's DLG tool: http://products.wdc.com/support/kb.ashx?id=Tc4eHI

Let me know how this goes,
D_Know_WD
 
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Solution
RandomKitten

RandomKitten

Commendable
Mar 22, 2016
3
0
1,510
Hi D_Know_WD,

Yes, the drive is recognized by BIOS as a hard drive (WDC WD2003FZEX-00Z4SA0) and will even let me select it as a boot disk option. My mobo is an MSI Z77A-G45 gaming motherboard.

I have attempted to attach the drive using two different known good SATA cables (i.e. the two that I had been using on my other two HDs until just now) and tried all the other SATA ports, including one known good port that I'd been using up until today for my secondary HD which works just fine.

I tried testing using the tool you linked, which does show the drive. The Quick SMART Test completed successfully (PASS). I will try the Extended Test (which states it could take hours) and follow up.

After trying all provided TS steps and passing the Quick Test, it is still doing the exact same thing: can't populate volume, not in Disk Management.

Here are the results of the Quick Test:

https://www.dropbox.com/s/umwi5fg4ooepj1k/Screenshot 2016-03-22 23.17.43.png
https://www.dropbox.com/s/u68hohkg7j3aj22/Screenshot 2016-03-22 23.17.48.png
 
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RandomKitten

RandomKitten

Commendable
Mar 22, 2016
3
0
1,510
Actually? Screw the Extended Test. Being the infinitely curious cat that I am, I went fishing around in the DLG tool and wondered "Hey, what is this Write Zeros thingie?" So I tried it, and after writing zeroes to the first and last million bytes, guess who showed up to the party!

Device Manager suddenly was able to populate volumes, the drive appeared in Disk Management, I was able to initialize and assign a drive letter, then I powered off the PC and switched it back to the original cable and SATA port (so I could reconnect my other drive where it belonged) and after reboot and enabling it again in Device Manager, I now have a working 2TB hard drive.

Thank you for your help!
:lov:
 
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S

s_farleyis

Prominent
Dec 3, 2017
1
0
510
@randomkitten DUDE YOU HAVE SAVED MY LIFE!! Thanks for the info on the DLG tool and erasing the drive. I have looked everywhere and this was the ONLY thing that worked!
 
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