My PC reboots when I play certain games

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YallaHabibi

YallaHabibi

Commendable
Mar 27, 2016
5
0
1,510
Hey guys, I was hoping anybody could help me out with this problem cause its killing me. I'm not an expert with computers but I do understand with some of the things.

I've had my custom built PC for 5 years and its been having this problem since 2013. The problem started when I played "Grand Theft Auto 5" and back then I still had my Nvdia GTX 550 Ti. The problem stopped when I lowered the graphics in the game and I was able to play it for hours.

About 2 years later I bought a new graphics card (Nvidia Geforce GTX 960) and replaced my 550 Ti. Things went fine until I played certain games and the problem came back. I don't have a lot of games but the time it would reboot is when I'd play "Rocket League", "GTA5", "Shadow of Mordor", "Fallout 4" and "TESO". The game's that I dont have any problems with are "Dark Souls 2: Scholars of The First Sin", "Dark Souls", "Skyrim", "Borderlands 2" and "CSGO".

I've researched the problem and I still can't figure out what's going on. I've replaced the thermal paste, I bought a regulator (assuming that it was a power problem), cleaned out the inside of my computer, checked the CPU (With MSI Afterburner and the results showed that my computer was fine) and the problem would still happen.

I think the problem is a PSU issue but I can't be sure. My current PSU is a SILVERSTONE ST50F-ES 500W ATX12V v2.3 80 PLUS Certified Active PFC Power Supply.

I think it's also worth mentioning about something weird I came across when changing the graphic settings in Shadow of Mordor. When I tried to change the FPS it automatically reboots my computer.

Like I said, I'm not an expert so I was hoping somebody could help out my problem. I'm planning on buying a new PSU and go to a technician but before I do that I want to see some insight from the community's saying on it.

Specs (Used Speccy):
Summary
Operating System
Windows 7 Ultimate 64-bit SP1

CPU
Intel Core i5 2500 @ 3.30GHz 47 °C
Sandy Bridge 32nm Technology

RAM
8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)

Motherboard
Gigabyte Technology Co., Ltd. P67-DS3-B3 (Socket 1155) 33 °C

Graphics
TOSHIBA-TV (1920x1080@60Hz)
4095MB NVIDIA GeForce GTX 960 (NVIDIA) 38 °C

Storage
465GB Western Digital WDC WD5000AAKX-603CA0 ATA Device (SATA) 34 °C
465GB Western Digital WDC WD5000AAKX-08ERMA0 ATA Device (SATA) 36 °C
7GB SanDisk Cruzer Switch USB Device (USB)

Optical Drives
ATAPI iHAS122 ATA Device

Audio
High Definition Audio Device

Thank you if anybody reads and replies!
 
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YallaHabibi

YallaHabibi

Commendable
Mar 27, 2016
5
0
1,510


SILVERSTONE ST50F-ES (http://www.newegg.com/Product/Product.aspx?Item=N82E16817256061) I hope this helps. I'm not sure what tier it is but it's probably not that bad (considering that my computer can last for more than 24 hours when idling or not playing any games).

Another assumption that I just discussed with a friend is that it may be an OS problem. I'm running a cracked Windows 7 64bit (not very proud with it lol) and it hasn't been updated in years. Some of my hardware can't even be detected (A soundcard for my music production: Native Instruments Audio 6). So he suggested that I should run "Event Viewer" to check what's causing the restarts. I haven't been on my computer in days cause i've been kinda busy with school but I'm gonna give it a go once I get on it.

But I have another plan that I'm gonna try. I have an extra 500GB internal hard drive, so i'm going to try and buy a legit copy of Windows 10 and download it in that hard drive, install at least 1 game that's causing the restarts and see where it goes from there.

If the problem still persists i might buy a new PSU so thank you for the link. It'll come in handy when the time comes.
 
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A

AtlasTV

Commendable
Mar 31, 2016
1
0
1,510


A 500w PSU is pretty low for a GTX 960.
 
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YallaHabibi

YallaHabibi

Commendable
Mar 27, 2016
5
0
1,510
I'm back with some updates. Been months but took me sometime to get around it.

Alright, so, I updated my OS to a legit copy of Windows 10 and sadly the reboots still occur with all the games I play. I guess OS isn't the problem but I do notice some FPS drops when i use high settings. My friend suggested that it could be a PSU issue. He told me the reason why the FPS keep dropping when in high settings is because there isn't enough watts to support it. So right now I'm looking at a possible PSU problem. If this is the case I'll have to find a good PSU to replace my current one (current is 500 watts). My friend suggested that i should get a 600watt PSU but I'm still trying to decide. If anybody has any suggestion as to why my computer keeps rebooting I'm open to those opinions.

(UPDATE): Forgot to mention that my computer still reboots when I set my graphics to low. It lowers the risks of rebooting but there are times where it will reboot.
 
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YallaHabibi

YallaHabibi

Commendable
Mar 27, 2016
5
0
1,510


Looking into it now, thanks. I'll try and get a new replacement when I have the time but i'll keep it updated.

 
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YallaHabibi

YallaHabibi

Commendable
Mar 27, 2016
5
0
1,510
Update!

Finally bought a PSU and all I can say is that things are different. I had a long discussion with a friend who knew more about computer than me about choosing the right PSU. We looked at the list and he recommended the X750 Seasonic. At first, I thought it'd be overkill but then he said that it's not a bad idea considering that my computer is a hybrid for gaming/music production. So eventually, I saved up for a X750.

The PSU arrived today and I quickly installed it to my computer. I'm not an expert but it wasn't rocket science when I replaced it and fiddled with the plugs and all. Had a few problems with the hardrives not booting up, not being detected and long loading times but in the end i solved the problem and loaded my hardrives just fine. I experimented the reboots with Fallout 4 and set the graphic settings to default (the default is ultra). So far it went well. It's probably just the game but I had a few FPS drops and stutters but it was one of the games that I knew would reboot. I tested out by playing with the game by fiddling with the power by fighting more than 10 mobs and whatever will make it reboot and it didn't. Second game i tested out was Witcher 3 with the default settings to high. Played it only for a second so I can't really say the experiment did anything. Lastly, I played Overwatch where i would commonly reboot in certain situations. Like the 3 games, I set the settings to default (high settings) and played it with a few friends while voice chatting to test it out. Surprisingly, it didn't reboot at all and we played for 4 hours straight (it would reboot in less than 10 minutes with high settings).

To conclude, I think it's safe to say that the problem I had was a PSU issue (with minor OS issues). I remembered my dad help me build the PC from a source that was untrustable. They knew something's about computers but i felt like they didnt know enough (That or they conned my dad). In the end, the constant reboots that would occur during gameplay was because of a failing PSU. Long paragraph to conclude a problem but it took me a few months to find out that the problem I had was right infront of my eyes but stupidly didn't notice it and ended up buying useless techs that didn't really help much. If anybody is experiencing the issue that I had, try and think about the possibility of a failing PSU.

Shout out to logainofhades for the helping hand.

Cheers.
 
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