Desktop PC randomly freezes, HDD and fans keep running, can't move mouse cursor

tomyfer97

Commendable
Mar 27, 2016
2
0
1,510
Hi,
I'm currently using a Dell XPS 8300 PC (bought in 2011) running Windows 7 x64, which ocassionally crashes, and has weird issues as well. Everything worked fine until this began to randomly happen. I'm sure it is hardware-related. I suddendly can't move the mouse cursor, the computer's video simply freezes, but the HDD and the PC fans stay on. Generally no Blue Screens are displayed (This only happened once: it displayed the error IRQL_NOT_LESS_OR_EQUAL, with absolutely no additional information). After the PC freezes, I hit the power button once (without holding it), and it instantly shuts down (just as if I had cut the power supply). One time, however, the latter did not happen, so I held the power button, and after a few seconds it shut down. When I turned it back on, I got the Dell OLOD (blinking amber power button), and it wouldn't even display anything. After disconnecting the power supply for a few hours, I turned the PC back on and it worked again. I replaced the HDD with an SSD, installed a clean copy of Windows 7 there, and after some days or even months it began to freeze again. I ran Dell's diagnostics tool (included in the BIOS or something similar) and everything was ok. I ran Windows' RAM diagnostics tool and I got no errors either.
Also, I recently discovered that the Ethernet port isn't working. It is enabled in the BIOS settings, but its light won't blink when I plug in an ethernet cable, and Windows doesn't even detect it.
I got some weird video issues as well (I'm using an ATI video card). Sometimes the screen would black out and after less than 5 seconds everything became normal again.
I'm suspecting the MOBO is faulty, or maybe it's just the power supply.
Any Ideas? Thanks in advance
 
Solution
First take the ATI GPU out and other hardware/device, like add-on sound card, RAID card, etc if you had, using onboard intel iGPU to test the PC. The error related to the driver, system files, or hardware problem.
Because you did reinstall the win7 and the RAM diagnosing, so may try to update the drivers from dell site http://www.dell.com/support/home/us/en/19/product-support/product/xps-8300/drivers like the network, audio, even the BIOS too if you don't do it yet. And the chipset driver from intel https://downloadcenter.intel.com/download/20775

If you do update all the drivers, and the PC still has the same problem, that may relate to the hardware.
First take the ATI GPU out and other hardware/device, like add-on sound card, RAID card, etc if you had, using onboard intel iGPU to test the PC. The error related to the driver, system files, or hardware problem.
Because you did reinstall the win7 and the RAM diagnosing, so may try to update the drivers from dell site http://www.dell.com/support/home/us/en/19/product-support/product/xps-8300/drivers like the network, audio, even the BIOS too if you don't do it yet. And the chipset driver from intel https://downloadcenter.intel.com/download/20775

If you do update all the drivers, and the PC still has the same problem, that may relate to the hardware.
 
Solution

tomyfer97

Commendable
Mar 27, 2016
2
0
1,510
Thanks for your help, I'll try it as soon as I can. In the meantime, while I was trying to download Dell System Detect from Dell's official website, I got another blue screen, with the following error: SYSTEM_SERVICE_EXCEPTION. I successfully updated the Intel Chipset driver. I'll try upgrading the BIOS, my current version is A03 and the newest one is A06. I think I'll try diagnosing the power supply using s&m afterwards