windows not genuine, and screen goes black.

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acidzero23

Reputable
May 25, 2015
3
0
4,510
Ok, so all of the sudden my computer started telling me my copy of Windows is not genuine, it says to make it genuine, so I press ask me later. Immediately after I move the cursor the screen goes black, but it seems the computer is still running. I can use my computer in safe mode but not the internet, it cannot find any connections, I tried installing the drivers for my graphics card, but AMD catalyst says 'load detection error'. I have no restore points saved, I tried to restore to factory settings and it tells me a key component is missing that is needed to do that. Can anyone help me out? Here are my system specs:
Windows 7 home edition 64bit
Amd 9370 CPU
Radeon R390 sapphire Nitro GPU
Coolmaster 1000watt PSU
Asus Crosshair V Formula-z mobo
Intel 125gb SSD
If there is anything else that will help out please let me know.
 
Solution
hang-the-9
That system does not look like one that would have a factory reset, is it a pre-built one? If it's pre-built, contact the place you got it from. If it's not a pre-built system, it's very odd that you would have a restore to factory settings option, you'd have to do a bunch of custom work to get that to show up on a home built system.

You may have a virus since just not having the system activated will not cause issues with drivers.

You should not by-pass the Windows activation prompt, activate it, then you can update post with the other issues, exactly what happens and when.
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Samat

Distinguished
Aug 21, 2006
1,274
1
19,965
Is your Windows copy legit? Some places that sell Windows license keys for cheap use stolen or otherwise illegally/against license policy obtained keys which might later be "banned" by Microsoft. You get a black screen in Windows if you use non genuine installation after the trial period, there is no driver fix for this. If your Windows license is valid contact Microsoft.
 
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hang-the-9

hang-the-9

Titan
Mar 25, 2010
60,387
1,081
152,940
That system does not look like one that would have a factory reset, is it a pre-built one? If it's pre-built, contact the place you got it from. If it's not a pre-built system, it's very odd that you would have a restore to factory settings option, you'd have to do a bunch of custom work to get that to show up on a home built system.

You may have a virus since just not having the system activated will not cause issues with drivers.

You should not by-pass the Windows activation prompt, activate it, then you can update post with the other issues, exactly what happens and when.
 
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Solution
napninjanx

napninjanx

Honorable
Jun 29, 2013
152
0
10,690
When you bought your laptop did it come with a COA - certificate of authenticity sticker. Since that COA sticker key is linked to Windows you use, if not then you would need to buy a fresh copy of Windows brand new sealed & reformat the whole laptop.

Try entering the COA key again to activate Windows if it says activated then the Windows COA key is legit if not then it might be a counterfeit key.
 
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