Computer randomly gets black screen and freezes?

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Chadleybro

Reputable
Jan 5, 2015
26
0
4,530
So I just put together a new PC with a combo of new and used parts and I've been running into issues. The computer will randomly cut to a black screen, I'll keep getting audio for a few seconds then that cuts out, and the PC becomes totally unresponsive and I have to hard reset it. At first I thought this was an over heating issue but I've been watching all my temps and they're 100% normal. It happens during games and even when I'm not doing anything intensive, like watching a YouTube video. I checked event viewer and every time it crashes I get the critical error: kernal power 41 (63). The PC was running fine the first couple days I had it and then I updated my graphics card drivers so I'm wondering if that's possibly it? I'm also running memtest on it right now so I'll see if my ram kicks out any errors. Any idea what could be causing this? Thanks!

Specs:
Cpu: i5-6500
Mobo: Gigabyte-h170m-udh3
GPU: Sapphire 290 Vapor-X
Ram: 2x8gb Team Group Delta 2400mhz DDR4
Psu: Corsair tx-650w
Ssd: Samsung 840 evo
HDD: Seagate Barracuda 3tb
OS: Windows 10 Pro 64-bit
 
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Gingerbread

Gingerbread

Judicious
Nov 2, 2009
4,752
0
33,960
As mentioned above, run it for a day on onboard graphics. When you remove the 290, use DDU to remove the drivers of the 290 and run just onboard. If nothing happens, then install the 290 again and do a fresh install of the drivers. If it happens again, report here.
 
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C

Chadleybro

Reputable
Jan 5, 2015
26
0
4,530
Sorry I've been a little busy with work/school and haven't gotten to working on the pc. So memtest ran all night and came up with 0 errors after almost 5 passes, so I think it's safe to rule that out. I then uses DDU to uninstall my amd drivers and then reinstalled them, but it ended up happening again. I really don't know how to figure out if it's the graphics card or motherboard, as I dont have either of those parts to swap them with. I could run integrated graphics and see but I have no idea how long its going to take to trigger it, as it's totally random and I've now been close to 12 hours without it happening. Maybe if I left the PC on all night on a twitch stream or something on integrated gpu and see if it crashes?
 
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