Terrible Ping Spikes (30 to 1200)

bossescc

Commendable
Apr 1, 2016
24
0
1,510
Hi,

I am a big CS:GO player, and my ping usually sits around 40-70 when playing. Sometimes out of no where my ping will terribly spike anywhere from 150 to 1200 ping. It always happened on wireless, so I bought a cat6 ethernet cable, and the problem is no better. It happens on my computer both old and new, my parents computer, my phone; it seems like everything is affected by it in one way or another.

My provider is twc, I have 15mbps. Currently I am home by myself, no one else on the internet and I am connected by ethernet with a speed test (net) of 15.13 mbps average. The problem isnt specific to a computer and isnt affected much by wireless/wired. It isnt just my game either.

From lines to 1-80 notice random spikes every 4-5th ping, and at line 80 its all the sudden 800 ping for a while. Again im home alone, no other device using internet (except for maybe my phone doing background processes which shouldnt make a difference).

http://pastebin.com/e0PvZHXm

I ran 'ping google.com -t' (which makes it ping google forever) to do the above test. And just like in my game, sometimes the spike is for 1 seconds other times for 20 seconds. It is really frustrating as I see no cause, do I need to call TWC and ask what is wrong? Im doing nothing but pinging google in command prompt I dont see how my wired connected can be that bad. Is my router bad? Any help is appreciated.

Sincerely,
Jonah
 
Solution
It is good that all the hops 2 and past work that same that means the problem is at hop 2. If hop 2 was discarding all the traffic and hop 4 magically responded you would be worried.

I would run 2 side by side ping windows one to hop 1 and the second to hop 2. Get enough data to show the delays in hop 2 but hop 1 not show issues.

You want to screen shot that and call your ISP. Then you hope you do not run into the guy that wants to know if you rebooted your PC.

It generally means you are getting some kind of error on the connection coming to your house. It can be anything from the wire to the ISP router or even the slim chance it is a problem with your modem.

There is a rare case where they have too many users sharing the...
Unfortunately there are too many routers and connections in the path even to a google node in your city and the ISP will always find someone else to blame.

So first step is to run tracert to some ip like google.com. I use 8.8.8.8 the google dns servers.

Now open multiple cmd windows and run continuous ping to the first 2 or 3 hops in the tracert (hopefully they respond).

The first ip is your router which if there is a issue generally is some kind of hardware problem. The second is generally the ISP first router in their office. It represents the connection between your house and the ISP. This is the most common point of failure and luckily the easiest to convince the ISP to fix. It can represent wiring your house so be sure to check nothing it unusual before you call.

Things past the second hop are routers in the ISP network or router in other ISP networks. You hope you do not find issues here mostly because you will have a hard job getting to a tech that understands what the ping delay means and can actually fix it.
 

bossescc

Commendable
Apr 1, 2016
24
0
1,510
Thanks for the response bill,

I get these as my first 4 from pinging 8.8.8.8

1 <1 ms <1 ms <1 ms 192.168.1.1
2 26 ms 8 ms 15 ms 142.254.147.37
3 11 ms 20 ms 8 ms be63.lsvnky8502h.midwest.rr.com [74.128.7.5]
4 12 ms 15 ms 19 ms be23.lsvmkyzo01r.midwest.rr.com [65.29.31.44]

If I ping the first one [my router] doing -t, its either <1ms or 5ms every time. The 2nd to the 4th one all have the exact same ping issues as seen above when and they all look relatively the same, peeking to around 120 every 4-8 ping cycles. Would this signify an ISP or a router issue, because I know I have a older router that might need to be changed.

Thanks for the help,
Jonah
 
It is good that all the hops 2 and past work that same that means the problem is at hop 2. If hop 2 was discarding all the traffic and hop 4 magically responded you would be worried.

I would run 2 side by side ping windows one to hop 1 and the second to hop 2. Get enough data to show the delays in hop 2 but hop 1 not show issues.

You want to screen shot that and call your ISP. Then you hope you do not run into the guy that wants to know if you rebooted your PC.

It generally means you are getting some kind of error on the connection coming to your house. It can be anything from the wire to the ISP router or even the slim chance it is a problem with your modem.

There is a rare case where they have too many users sharing the connections at their location....they will never admit this even if it is true.
 
Solution

bossescc

Commendable
Apr 1, 2016
24
0
1,510
I got some pictures to show them. Also, if all the sudden now the ping is ok and stays at like 10ms for 40 ping cycles, then 30min later its back to 1200ms, would that be a good indication the ISP is bad?

Also just tested the cmd commands on downstairs computer by router, it has the same issues.

I owe you one man, thanks for the help I greatly appreciate it :)