Sapphire R9 380 4GB crashes in Unigine Heaven Scene 26ish

Drakewon

Commendable
Mar 21, 2016
7
0
1,510
I just got a Sapphire R9 380 4GB and it has a recurring problem. Every time I get to Scene 26 or so in Unigine Heaven it loses signal to my monitor and I have to do a hard reset. I tried purging all graphics drivers in safe mode with DDU and reinstalling but this single scene in Heaven is giving me a hard time...

Unigine Heaven Settings:
DirectX11
1920x1080
Quality: Ultra
Tessellation: Extreme
Anti-aliasing: x8
Fullscreen On

Running this all on Windows 10 Pro.
It isn't heat related - my temperatures stay around 75C on full load.

I ran 3DMark Firestrike (Link to my results: http://www.3dmark.com/3dm/11476942) and it completed it with no problems whatsoever. I also ran Furmark with no problems. I ran TOTAL WAR: Shogun 2 DX11 benchmarks with no problems as well.

I'm debating whether or not I should RMA because everything else works fine but this one scene on Heaven. (Its the scene with the windmill).

Help would be much appreciated. I worked my butt off to upgrade to this card!
 
Solution
I have an AMD card that crashed during a test in 3DMark Vantage, worked fine in 3DMark 2011 and in all the games. No issues with it at all in the month I have been using it. Up to you really if you want to have them replace it. Can't hurt to check with them about the crash.
I have an AMD card that crashed during a test in 3DMark Vantage, worked fine in 3DMark 2011 and in all the games. No issues with it at all in the month I have been using it. Up to you really if you want to have them replace it. Can't hurt to check with them about the crash.
 
Solution

Drakewon

Commendable
Mar 21, 2016
7
0
1,510
Thanks. It seems to be a driver problem rather than a problem with the card itself:
Log Name: System
Source: Display
Date: 4/1/2016 3:46:20 PM
Event ID: 4101
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Hunden
Description:
Display driver amdkmdap stopped responding and has successfully recovered.