Issue with booting on new PC and other issues

xc4628

Commendable
Apr 4, 2016
10
0
1,510
System info and a summary of the issues so far (no overclocking done whatsoever)

Gigabyte Z170x Gaming 3 motherboard (ver F4 bios)
i7-6700k
evga sc gtx 970 acx 2.0 card
1 Western Digital 2TB Caviar Black hard drive
corsair 8gbx2 vengeance lpx 2800mhz memory
corsair rmi1000 psu
win10 64bit


1) The first issue happened when I powered up my new PC for the 3rd time (haven't updated any drivers nor installed programs yet). PC doesn't boot into Windows, instead it went through the priority orders till it is stuck on the "lan PXE boot". I went into BIOS and see "WD HD" as top of the boot priority so it seems to recognize my HD. I also checked and the cable connections seemed secure but it won't boot into Windows from my HD. I erased all other priorities until I am left with hd followed by dvd. Now it goes through the boot priorites till it freezes on the screen asking me to reboot with a boot device. I eventually "load optimized default" and it boots into Windows.

2) next day, I booted into Windows normally and started updating my drivers. at some point the screen froze while I clicked on the "Start" menu to access my settings. mouse cursor does not move and the keyboard register no entries. Can't ctrl-alt-del either to bring up task manager. Eventually reset and it again boots into Windows and seem fine.

3)I continue updating my drivers and started exploring Windows 10. At some point, I clicked on Cortana and the screen went black. PC reset itself and started up again. Now it won't boot from the HD again until I load "optimized default". Again everything seems normal now. this is the point that I contacted you

4) when I got back tonight, I booted up my PC again. Now for some reason, my screen looked less detailed on my monitor which was crisp before. It also would not allow me to go to 1080p when I tried to change display settings, instead it will only allow me to stay at 800x600.

In terms of display, I originally saw all the drivers from Nvidia in the programs under control panel. I updated nvidia drivers downloaded from EVGA. PC reboot and everything seems fine. The version # even changed to the new version # I just revised. It wasn't till several hours later when I booted up my pc again that I saw this problem.

So far, I have cleared CMOS based on a suggestion from a forum member and reset my bios setting to the "optimized default" as dictated by Gigabyte instructions. unfortunately the problem seems to be random and I don't know if & when it might occur. I was thinking of fixing my driver problems first. Uninstall everything, reset and then install the most recent Nvidia driver from EVGA. Then stress test using prime95 for 24hrs and see if it fails. Followed by memtest for 24 hrs. Any suggestions on whatelse I can do before stress-testing?
 
Solution


If you got it from Cyberpower, contact them for support...
Doing anything with drivers would likely be a waste of time since you'll need to check hardware and possibly replace the hard drive. First thing, test the system on one stick of RAM only. Second, test things with a different hard drive.

Make sure your have installed the hardware properly, heatsink/fans/RAM/motherboard connections to case/power/drives are all good.
 

xc4628

Commendable
Apr 4, 2016
10
0
1,510
This system was actually purchased from Cyberpower PC. I think my next PC, I will just build myself so I have troubleshoot the problem easier.

In terms of cable connections, everything feels secure. I double-checked before booting up my PC to make sure none was disconnected during transport. I could test with a 2nd hard drive. But the problem seems to happen randomly (twice now). I wasn't doing a specific thing to cause the boot issue. So if I install the 2nd drive, it might be fine but in reality the problem is still there and just haven't occurred yet.

I have no clue how Windows 10 was installed. Would you suggest fresh reinstall? As for checking memory, use memtest?
 


If you got it from Cyberpower, contact them for support unless the system is out of warranty. Even then, give them a call. They usually use cheap power supplies that can cause issues a bit similar to what you are seeing, although other hardware issues may cause things. Don't just wiggle the cables to see how they are, unplug them and re-plug them, and the RAM and the power connections. But main thing, if it's in warranty, contact the vendor. No need to spend your money on replacing things or trying things that they say voided the warranty.
 
Solution

xc4628

Commendable
Apr 4, 2016
10
0
1,510
Let me contact the vendor then. I will post whatever solution that fixed the problem so if someone encounters similar issues, they know where to start possibly.