PLEASE HELP TY!!!
+Win 7-64 bit
+intel i5-3570K CPU @3.4GHz (4 CPUs) ~ 3.8 GHz (not sure if this is overclocked)
+GIGABYTE GA-H61M-S2PV(R2.0) LGA 1155 Intel H61 Micro ATX Intel Motherboard
+SAPPHIRE Vapor-X Radeon R9 280X DirectX 12 100363VX-3L 3GB 384-Bit GDDR5 PCI Express 3.0 CrossFireX Support TRI-X WITH BOOST (UEFI) Video Card
+8GB Ram
+Power Supply is 750W 12V CoolMax
+Corsair Liquid Cooling (I think this is 120mm, the shop replaced the fan on the back of my case with this, there is no reservoir)
+Case is Thermaltake V3 Black Edition VL80001W2Z Black SECC / Plastic ATX Mid Tower Computer Case
I bought this from a custom shop (3000 miles away from me now). I picked out all the components except the case, my only stipulation being I wanted plenty of fans and liquid cooling to keep everything cool as my previous computer was a laptop that was constantly overheating. In addition to the back fan being replaced with the liquid cooling fan, the second fan on top closest to the rear was taken out. They said it was because the motherboard was too big but assured me it would have no impact on keeping everything cool.
When playing a game, my computer will eventually freeze (recently it has been going unresponsive and the monitor displays vertical grey/dark grey stripes or pure grey). This led me to believe that it was overheating, but just a minute ago I had a game open (DotA 2) for just a few minutes and it did it again. It may be important to note that I was not actually playing the game I was just sitting at the home screen.
I downloaded BlueScreenView and under Bug Check String it says: THREAD_STUCK_IN_DEVICE_DRIVER. In the lower part of the screen it has rows of files, three are in red: atikmdag.sys, dxgkrnl.sys, hal.dll. Honestly I don’t really understand what any of this means. There is various other information on this and the other 2 bluescreen reports. One has nothing in the Bug Check String column (4/4/2016), and the last one says SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (09/30/2014). This last one has atikmdag.sys also in red as a filename however the middle one does not (it is however still on the list).
I tried doing some research and someone said it had to do with the audio driver and suggested I update it from Gigabyte's site. I downloaded it but it did not work, this time it went to a grey screen but just sat there and did not go to the blue screen. There seems to be no consensus about what to do. I have had this problem for pretty much the whole time I owned this PC and I always thought it had to do with overheating. I even removed the sides of my computer to increase airflow but it’s still crashing, the back of my graphics card is fairly warm to the touch and the tubes with liquid coolant are also somewhat warm although I couldn’t say how much.
The main reason I think its overheating is purely observational. When I was at my previous address (East Coast) the house was colder during this winter and I did not experience this as much or really at all. My average house temp was around 60-65 F. Now that I am in the bay area and my room has a lot of windows it’s been really bad (especially today it is really warm and there’s no AC or accurate thermostat). I bought this comp 1.5 years ago towards the end of 2014 summer and I remember it had more problems during the hot months than the cold. Also, some games which aren’t quite as graphically intense don’t have a problem (eg Smite and Cities: Skylines usually don’t have an issue but DotA 2 does).
+Win 7-64 bit
+intel i5-3570K CPU @3.4GHz (4 CPUs) ~ 3.8 GHz (not sure if this is overclocked)
+GIGABYTE GA-H61M-S2PV(R2.0) LGA 1155 Intel H61 Micro ATX Intel Motherboard
+SAPPHIRE Vapor-X Radeon R9 280X DirectX 12 100363VX-3L 3GB 384-Bit GDDR5 PCI Express 3.0 CrossFireX Support TRI-X WITH BOOST (UEFI) Video Card
+8GB Ram
+Power Supply is 750W 12V CoolMax
+Corsair Liquid Cooling (I think this is 120mm, the shop replaced the fan on the back of my case with this, there is no reservoir)
+Case is Thermaltake V3 Black Edition VL80001W2Z Black SECC / Plastic ATX Mid Tower Computer Case
I bought this from a custom shop (3000 miles away from me now). I picked out all the components except the case, my only stipulation being I wanted plenty of fans and liquid cooling to keep everything cool as my previous computer was a laptop that was constantly overheating. In addition to the back fan being replaced with the liquid cooling fan, the second fan on top closest to the rear was taken out. They said it was because the motherboard was too big but assured me it would have no impact on keeping everything cool.
When playing a game, my computer will eventually freeze (recently it has been going unresponsive and the monitor displays vertical grey/dark grey stripes or pure grey). This led me to believe that it was overheating, but just a minute ago I had a game open (DotA 2) for just a few minutes and it did it again. It may be important to note that I was not actually playing the game I was just sitting at the home screen.
I downloaded BlueScreenView and under Bug Check String it says: THREAD_STUCK_IN_DEVICE_DRIVER. In the lower part of the screen it has rows of files, three are in red: atikmdag.sys, dxgkrnl.sys, hal.dll. Honestly I don’t really understand what any of this means. There is various other information on this and the other 2 bluescreen reports. One has nothing in the Bug Check String column (4/4/2016), and the last one says SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (09/30/2014). This last one has atikmdag.sys also in red as a filename however the middle one does not (it is however still on the list).
I tried doing some research and someone said it had to do with the audio driver and suggested I update it from Gigabyte's site. I downloaded it but it did not work, this time it went to a grey screen but just sat there and did not go to the blue screen. There seems to be no consensus about what to do. I have had this problem for pretty much the whole time I owned this PC and I always thought it had to do with overheating. I even removed the sides of my computer to increase airflow but it’s still crashing, the back of my graphics card is fairly warm to the touch and the tubes with liquid coolant are also somewhat warm although I couldn’t say how much.
The main reason I think its overheating is purely observational. When I was at my previous address (East Coast) the house was colder during this winter and I did not experience this as much or really at all. My average house temp was around 60-65 F. Now that I am in the bay area and my room has a lot of windows it’s been really bad (especially today it is really warm and there’s no AC or accurate thermostat). I bought this comp 1.5 years ago towards the end of 2014 summer and I remember it had more problems during the hot months than the cold. Also, some games which aren’t quite as graphically intense don’t have a problem (eg Smite and Cities: Skylines usually don’t have an issue but DotA 2 does).
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