Mac book pro

alma_2 · Apr 14, 2016

My mac book pro was stolen I got it back when I push command a padlock come up than I'll ressrt and push command s and a picture of a file with question mark pops up what does this mean my Apple mac book is no good no more

BadAsAl · May 25, 2016

Padlock means someone put a firmware password on it. Usually done to prevent someone unauthorized from using it. If it was not you that put the password on then you are not going to be able to use the MacBook.

rgd1101 · May 25, 2016

take it to apple store

BadAsAl · May 25, 2016

As rgd1101 said, you can take it to the Apple Store. I imagine you will have to prove it is yours. Would you let us know if you are successful if you do take it there please?

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Mac book pro

alma_2

Commendable

BadAsAl

Distinguished

rgd1101

Don't

BadAsAl

Distinguished

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