Crash While Idle, Not Under Load

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NoooneyDude

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Nov 14, 2013
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Hey all,

This is a followup to this thread.

My old R9 290 was RMA'd and replaced with what appears to be a refurbished identical GPU. Unfortunately, with this one, the screen now goes black (monitor receives signal, but just black) when the GPU is not under heavy use after a few minutes after booting, and the computer freezes (sound stops, etc) However, I can game for hours and this issue (or any others) never occurs. Uhh?? I have to run a game in the background so that it doesn't crash...

Any ideas?

Cheers
 
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Alan Caldwell

Alan Caldwell

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Try this,
First of all you need to TOTALLY remove all the old drivers. Use this link.
http://www.wagnardmobile.com/DDU/
Note:
Select the respective company(i.e Nvidia or ATI) drivers to be uninstalled.
Use clean and restart option.
And then install the new drivers after rebooting.

Which PSU do you have?
 
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NoooneyDude

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Nov 14, 2013
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I've used DDU to clean up the drivers and disabled the Windows Update service to sit on the Microsoft Basic Display Adapter driver to see how it fares. Been 20 minutes now under light load and no issues so far - usually would have crashed by now. I'll leave it like this for an hour then reinstall AMD's drivers and see how it fares then.

As for the PSU, I have a Seasonic G550 - but I doubt it's the issue as the crash occurs during idle, never under heavy load.

Thanks for responding.
 
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NoooneyDude

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Nov 14, 2013
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After a decent amount of time and no issues with Microsoft's driver, I installed the latest AMD drivers. Issue reoccurred.
Uninstalled and cleaned, tried the latest WHQL-signed driver: issue reoccurred.
Used the older 15.11 drivers that I had sitting around: issue reoccurred.
Checked Event Viewer: nothing of interest.

My previous 290, when it was working, had no issues on 15.11.
I can still stave off the crash by launching a GPU-intensive program.

I've already reseated the GPU and its cables several times, gave the RAM a once-over too.

Hmm...
 
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NoooneyDude

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Nov 14, 2013
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I tried the GPU in another Win10 machine (also tried a Win7 installation at one point) with a different display, via DVI (the only common thing was the GPU itself). Seemingly takes longer to black out in this rig, but crashes nonetheless under identical circumstances.

Found this old thread:
http://www.tomshardware.com/answers/id-2318051/system-crashes-gpu-idle.html

Looks to be the same problem - identical GPU but stock OCed.

Guess I'll be returning this card too...
 
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