GTX560Ti Booting issues

droobie1 · Apr 16, 2016

When I try to boot my system, at the Windows 7 (64-bit) starting screen, my screen will turn black, and then I the BSoD. I have to then start it up in safe mode, where I get the error screen:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800F9C44E0
BCP2: FFFFF8800F5B1580
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041616-49389-01.dmp
C:\Users\Drew\AppData\Local\Temp\WER-92992-0.sysdata.xml

I have tried uninstalling and reinstalling my drivers, including trying to revert the driver back to 364.51. I have also followed "The laymans simple guide to solving graphics card issues" from Tom's Hardware, including using the DDU. After reinstalling the driver, I get the BSoD at the Windows startup screen again.

Any ideas on what to try next? Thanks

My graphics card is an EVGA GTX560Ti

Mark_1970 · Apr 16, 2016

droobie1 :

When I try to boot my system, at the Windows 7 (64-bit) starting screen, my screen will turn black, and then I the BSoD. I have to then start it up in safe mode, where I get the error screen:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800F9C44E0
BCP2: FFFFF8800F5B1580
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041616-49389-01.dmp
C:\Users\Drew\AppData\Local\Temp\WER-92992-0.sysdata.xml

I have tried uninstalling and reinstalling my drivers, including trying to revert the driver back to 364.51. I have also followed "The laymans simple guide to solving graphics card issues" from Tom's Hardware, including using the DDU. After reinstalling the driver, I get the BSoD at the Windows startup screen again.

Any ideas on what to try next? Thanks

My graphics card is an EVGA GTX560Ti

I would suggest you post up the Dump file from C:\Windows\Minidump\041616-49389-01.dmp for us to inspect

droobie1 · Apr 16, 2016

Mark_1970 :

So I ran WinDbg(x64) on that dump file and analyzed it. This is what I got:

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800cb414e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005be0978, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 7601.19160.amd64fre.win7sp1_gdr.160211-0600

SYSTEM_MANUFACTURER: System manufacturer

SYSTEM_PRODUCT_NAME: System Product Name

SYSTEM_SKU: To be filled by O.E.M.

SYSTEM_VERSION: System Version

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: 2001

BIOS_DATE: 09/20/2011

BASEBOARD_MANUFACTURER: ASUSTeK Computer INC.

BASEBOARD_PRODUCT: SABERTOOTH P67

BASEBOARD_VERSION: Rev 1.xx

DUMP_TYPE: 2

BUGCHECK_P1: fffffa800cb414e0

BUGCHECK_P2: fffff88005be0978

BUGCHECK_P3: 0

BUGCHECK_P4: 2

FAULTING_IP:
nvlddmkm+13e978
fffff880`05be0978 48ff25c1e85300 jmp qword ptr [nvlddmkm+0x67d240 (fffff880`0611f240)]

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CPU_COUNT: 8

CPU_MHZ: d53

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 2a

CPU_STEPPING: 7

CPU_MICROCODE: 6,2a,7,0 (F,M,S,R) SIG: 1A'00000000 (cache) 1A'00000000 (init)

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: DREW-PC

ANALYSIS_SESSION_TIME: 04-16-2016 12:26:41.0123

ANALYSIS_VERSION: 10.0.10586.567 amd64fre

STACK_TEXT:
fffff880`096c2888 fffff880`06511134 : 00000000`00000116 fffffa80`0cb414e0 fffff880`05be0978 00000000`00000000 : nt!KeBugCheckEx
fffff880`096c2890 fffff880`06510e3e : fffff880`05be0978 fffffa80`0cb414e0 fffffa80`0c8cb810 fffffa80`0c8a3010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`096c28d0 fffff880`065b8f13 : fffffa80`0cb414e0 00000000`00000000 fffffa80`0c8cb810 fffffa80`0c8a3010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`096c2900 fffff880`065e2cf1 : 00000000`ffffffff 00000000`00000dce 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`096c29e0 fffff880`065e1437 : 00000000`00000102 00000000`00000006 00000000`00000dce 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`096c2a10 fffff880`065b42d2 : ffffffff`ff676980 fffffa80`0c8a3010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`096c2ab0 fffff880`065e0ff6 : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`0c439168 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`096c2bc0 fffff800`0396ac6a : 00000000`0ad1e856 fffffa80`0c8cc760 fffffa80`069f79c0 fffffa80`0c8cc760 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`096c2c00 fffff800`036c1086 : fffff800`0384fe80 fffffa80`0c8cc760 fffff800`0385dcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`096c2c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND: kb

THREAD_SHA1_HASH_MOD_FUNC: 9331cc480a76056907c83df5b44cbb124b171c6b

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: f1f802c820bc41a812114d7cbbe2a09449e9d75f

THREAD_SHA1_HASH_MOD: 8a8b82c1b789d2b57d111dee06f2d5d20bb3d242

FOLLOWUP_IP:
nvlddmkm+13e978
fffff880`05be0978 48ff25c1e85300 jmp qword ptr [nvlddmkm+0x67d240 (fffff880`0611f240)]

FAULT_INSTR_CODE: c125ff48

SYMBOL_NAME: nvlddmkm+13e978

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 54d3b001

FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

PRIMARY_PROBLEM_CLASS: X64_0x116_IMAGE_nvlddmkm.sys

TARGET_TIME: 2016-04-16T01:13:55.000Z

OSBUILD: 7601

OSSERVICEPACK: 1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 7

OSEDITION: Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2016-02-11 11:40:22

BUILDDATESTAMP_STR: 160211-0600

BUILDLAB_STR: win7sp1_gdr

BUILDOSVER_STR: 6.1.7601.19160.amd64fre.win7sp1_gdr.160211-0600

ANALYSIS_SESSION_ELAPSED_TIME: a6d

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH: {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

I assume it has something to do with the nvlddmkm.sys file, but I'm not really sure what to do. Any suggestions from here?

Thanks!!

droobie1 · Apr 17, 2016

hang-the-9 · Apr 18, 2016

Test with different RAM or one stick at a time, try the card in another computer to see if the card is the issue.

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GTX560Ti Booting issues

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