Mouse and keyboard work in bios and safe mode, not in Windows.

Carbide_1

Commendable
Apr 15, 2016
2
0
1,510
New Pc build and it worked properly. Installed windows 7, then the mobo drivers and did the reboot. After the reboot the mouse and keyboard stopped working so I went into bios(Asus) and confirmed that all USB ports are enabled, used the USB 2.0, and still nothing works. I went into safe mode and it works perfectly fine but then tried in Windows but nothing. Any ideas?
 
Solution


Reset the power profiles.
Basically, turn off "power saver" for mouse and keyboard.
Choose which settings are correct for your system.

ALSO: watch out for update KB3133977 which prevents asus from booting.

A. When these power saver features are enabled, it causes a bunch of problems.
B. Windows shuts down your system to sleep, hibernate, standby...

bonfire79

Commendable
Apr 10, 2016
2
0
1,510
I'm having the same issue...I ran down to the computer shop and bought an old keyboard with a ps/2 connection. It got me through the install screen and onto a desktop, but I can't figure out how to install the drivers with just the keyboard. USB adapters WILL NOT WORK, and neither will ps/2 adapter for mouse and keyboard. (2 in 1 for 1 port).

As far as I can gather, z170 MB's chipset has a glitch that makes this happen. Good luck...If I have any more luck I'll post more info.
 
Two things to check. First Device Manager to see if any entries have ! or ? next to them, indicating a missing driver. Are you using anything other than the standard USB 2 wired KB & mouse? If so, try cheap standard ones. The other thing to check is the startup tasks. Since these work in Safe Mode, I'd look carefully at the startup tasks. Run MSCONFIG and open the Startup tab. There you can uncheck anything but your antivirus program.

Good luck.
 

Zahid Shabir

Reputable
Apr 5, 2015
267
0
4,810
turn the numpad in to a mouse pad called mouse keys (temporarily till you get the drivers) which is why the arrows are printed on it. press rAlt+rShift and Num Lock to turn on mouse keys the number 5 is the click the other numbers around are to move the mouse and the number 0 is to click and drag and the /* buttons are used to change click function of number 5 / is LMB and * is RMB and i think the - and+ are used to control cursor speeds
 


Reset the power profiles.
Basically, turn off "power saver" for mouse and keyboard.
Choose which settings are correct for your system.

ALSO: watch out for update KB3133977 which prevents asus from booting.

A. When these power saver features are enabled, it causes a bunch of problems.
B. Windows shuts down your system to sleep, hibernate, standby, etc..etc...
C. After shutting down system to "save power" the system malfunctions when you try to wake it up again...and locks up, freezes, etc...
It locks the mouse, it locks the keyboard, it shuts off the display, and locks out the hard drive, it shuts off USB devices, etc...etc...
D. This will cause you to pull your hair out, and go to the funny farm...(those nice young men in their pretty white coats)
E. Make it stop, please make it stop.
F. Shut off all these "features" and USE your computer for a change):

Click Start, Click Control Panel,
Look at the top of the window, in the path bar you see “control panel >”
Click on “>” (in the path bar) now click on “all control panel options.”
(This will open up all the hidden controls available)
Click Power Options
click on the arrow to “show other plans”
Check the Box that says "high performance"
Click (in high performance) "change plan settings"
Turn off display: set to NEVER
Put the computer to sleep: set to NEVER
Click: Change advanced plan settings
Scroll down the list: Click on the + signs to expand the choices for each item on the list.
Require a password on wake up: set to NO
Hard disk: turn off the hard disk: set to NEVER
Wireless adapter settings:
Sleep: set to NEVER
Allow Hybrid sleep: set to NEVER
Hibernate after: set to NEVER
Allow wake timers: set to disable
USB settings:
USB selective suspend setting: set to NEVER
Power Buttons and lid:
Power button action: Setting: set to shut down
Sleep Button Action: set to: do nothing
PCI Express:
Link State Power Management, Setting: OFF
Processor Power Management: Minimum state (set to) 7%

System Cooling Policy: setting: Active
Maximum State (set to) 100%
Display
Turn off display after: setting: NEVER (turning off display automatically can cause freezing also)
Turn off the monitor power manually, when you want it off. Don’t use the auto monitor turn off.
Multimedia Settings:
When Sharing Media: Setting: Prevent idling to sleep
When Playing Video: Setting: Optimize Video
Click APPLY
Click OK

Open the bios set up and make sure "cool and quiet" is OFF. (AMD)
If there is a power saver or a "quiet mode" in the bios, shut it off...
There may be a performance setting in the bios setup you have...make sure it's cranked up to max.
in the bios, see that the allocation for video, if available, is maxed.

Now open the hardware manager profiles...
click start
click computer
click system properties
click device manager
double click on mice and other pointing devices
right click on HID compliant mouse
left click on properties
click on the power management tab
UN-check the box that says: "allow the computer to turn off this device to save power." (there is now NO check mark in this box)
click OK

Now repeat this procedure for all mice, monitors, keyboards, and ALL USB ports on the device manager list.

You must open ALL the devices one at a time, as above, and turn off the power saver, for each device.

NOW turn all the security back ON. NOW open your security antivirus. Make sure the antivirus is set to "gaming mode." Or "multimedia mode."
This prevents the security updating from interrupting your game / multimedia priority.
IF the security does not have "gaming mode" or "multimedia mode" get different security.
IF you are using "free" security downloaded from the internet, get rid of it NOW.
Use ONLY professional all in one security. DO NOT load multiple mismatched security programs, which conflict with each other.
DO NOT load free tools into your system such as: "driver sweeper" or any of that "free" goofy stuff.

 
Solution