Hi,
I got a new video card in my PC and when I connect the HDMI to my receiver, the audio signal cuts out about once every 5 seconds. There is not a pattern to it, and when it does come through, it is clear, not distorted or garbled. The video card is an Asus Radeon R9 380 (STRIX-R9380-DC2OC-2GD5-GAMING) and the receiver is a Yamaha RX-A830. The receiver has the speaker signal lights on it, and when the signal drops, all of the speaker lights go out.
I have previously had this same setup working fine with my old video card (Sapphire Radeon HD 6670).
I tested the new card with 2 HDMI monitors and the sound is fine with them. I thought maybe it was a driver issue, as I have previously had issues with the AMD HD Audio driver, but I have tried every version I can find, and they made no change.
One issue is that the HDMI cable going to my receiver goes through the wall, so I couldn't test these other monitors with the same cable, which is probably about 4 years old.
Asus support said that obviously the card is working fine, if it works with other monitors. They have 2 ideas. The first is that they think maybe the receiver doesn't like the signal coming in for some reason and isn't decoding it properly. They thought that there may be some setting I could adjust, but I don't have any idea where to start with that.
Their 2nd idea was that maybe I need to upgrade the HDMI cable to a 2.0 cable. I have ordered a new cable and am waiting for it to arrive, but I don't feel very confident this will work.
Thanks for any help,
Eric
I got a new video card in my PC and when I connect the HDMI to my receiver, the audio signal cuts out about once every 5 seconds. There is not a pattern to it, and when it does come through, it is clear, not distorted or garbled. The video card is an Asus Radeon R9 380 (STRIX-R9380-DC2OC-2GD5-GAMING) and the receiver is a Yamaha RX-A830. The receiver has the speaker signal lights on it, and when the signal drops, all of the speaker lights go out.
I have previously had this same setup working fine with my old video card (Sapphire Radeon HD 6670).
I tested the new card with 2 HDMI monitors and the sound is fine with them. I thought maybe it was a driver issue, as I have previously had issues with the AMD HD Audio driver, but I have tried every version I can find, and they made no change.
One issue is that the HDMI cable going to my receiver goes through the wall, so I couldn't test these other monitors with the same cable, which is probably about 4 years old.
Asus support said that obviously the card is working fine, if it works with other monitors. They have 2 ideas. The first is that they think maybe the receiver doesn't like the signal coming in for some reason and isn't decoding it properly. They thought that there may be some setting I could adjust, but I don't have any idea where to start with that.
Their 2nd idea was that maybe I need to upgrade the HDMI cable to a 2.0 cable. I have ordered a new cable and am waiting for it to arrive, but I don't feel very confident this will work.
Thanks for any help,
Eric
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