hello everyone, thanks for taking the time to check out my problem. i'll put down my specs, my problem and what I've done to try and remedy it.
case corsair vengeance c70
cpu- i7-6700k lga1151
motherboard- msi z170a xpower gaming titanium edition
ram- ddr4 2x16gb 32 gb 2666mhz. * I originally had installed both 16 gb ram in slots 2 and 4 per the motherboard instruction manual but only slot 4 was working. I took out the ram in slot 4 and left the one in slot 2 and it is working and being read. not sure what the problem is here.
video card- nitro radeon r9 390x
my problem is that with my gpu installed my motherboard cant read it, it's like there's nothing there.
what I have done.
I have pc connected to my tv so I can still have access to my other computer for internet and a working screen and what not. I read somewhere to hook it up to a computer monitor, I did that but no change.
I made sure both sets of pins from the power supply were plugged into the card itself. there is a little button on the side that lights up blue when pressed so I know the card is getting power.
I made sure the card was seated properly in its slot and not loose at all.
I made sure there was an hdmi cable running from the card to the tv.
I tried to update the drivers but since it thinks it doesn't exist it just updates the intel drivers.
I tried to go into BIOS to turn off the onboard graphics but cant find anything about graphics in there.
I pushed the clear CMOS button on the back and then windows wouldn't load. I had to reset the pc and now windows loads fine.
I uninstalled and deleted the intel graphics driver hoping it would seek out the new card, but it just installed a basic Microsoft driver just to be able to view.
I installed the video card from my working computer into the slot I was having an issue with and it worked just fine, I had picture and it showed up in BIOS. so I know my motherboard slot is working, which is a huge relief. the only thing I have left is that my gpu came DOA. any thoughts or comments are much appreciated
case corsair vengeance c70
cpu- i7-6700k lga1151
motherboard- msi z170a xpower gaming titanium edition
ram- ddr4 2x16gb 32 gb 2666mhz. * I originally had installed both 16 gb ram in slots 2 and 4 per the motherboard instruction manual but only slot 4 was working. I took out the ram in slot 4 and left the one in slot 2 and it is working and being read. not sure what the problem is here.
video card- nitro radeon r9 390x
my problem is that with my gpu installed my motherboard cant read it, it's like there's nothing there.
what I have done.
I have pc connected to my tv so I can still have access to my other computer for internet and a working screen and what not. I read somewhere to hook it up to a computer monitor, I did that but no change.
I made sure both sets of pins from the power supply were plugged into the card itself. there is a little button on the side that lights up blue when pressed so I know the card is getting power.
I made sure the card was seated properly in its slot and not loose at all.
I made sure there was an hdmi cable running from the card to the tv.
I tried to update the drivers but since it thinks it doesn't exist it just updates the intel drivers.
I tried to go into BIOS to turn off the onboard graphics but cant find anything about graphics in there.
I pushed the clear CMOS button on the back and then windows wouldn't load. I had to reset the pc and now windows loads fine.
I uninstalled and deleted the intel graphics driver hoping it would seek out the new card, but it just installed a basic Microsoft driver just to be able to view.
I installed the video card from my working computer into the slot I was having an issue with and it worked just fine, I had picture and it showed up in BIOS. so I know my motherboard slot is working, which is a huge relief. the only thing I have left is that my gpu came DOA. any thoughts or comments are much appreciated
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