Can not open "Open" and "Save as" dialog boxes; Keyboard shortcuts CTRL-X, -V, -Z not working; "F2" rename function not workin

andres_lupo

Reputable
Sep 11, 2015
13
0
4,510
Hello all!

When using MS Office applications e.g. Word and Excel, the "Open" and "Save as" dialog boxes of my Work-PC does not work. These dialog boxes do not show whenever I try to open or save a file (File->Open (or Save)) or even when using CTRL-O and CTRL-S shortcuts. The same is true whenever I use XPS Viewer.

On Windows, renaming a file by the F2 button does not work also. You would have to right-click on the file and click Rename. The F2 key however works when used on the individual cells on MS Excel, so that would eliminate any keyboard malfunction.

Also, on Windows, whenever you would copy or paste a file by using the CTRL shortcuts, it wouldn't work. But when using the shortcut keys on the MS Office apps, they function.

Please advise on what should I do.

Thank you very much!

Specs:
Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz
4.00 GB RAM
Windows 7 Professional
 

Colif

Win 11 Master
Moderator
Office normally has a repair function, which version are you using?

Might be an idea to run System File Checker

To do this, click Start, type Command Prompt or cmd in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
type SFC /scannow
press enter - make sure to leave space before /scannow
it will scan pc and see if anything wrong with system files and fix them if it can.
 

andres_lupo

Reputable
Sep 11, 2015
13
0
4,510


I don't really think that the problem that I'm unable to open the "Open" and "Save as" dialog boxes is limited only to MS Office. I have also encountered the problem with Paint, Notepad, Snipping Tool, Sound Recorder, Wordpad, etc.. Even trying to save a webpage through IE is not possible (yeah, we're using IE still). So I don't think trying to only repair Office would fix the problem. It must be something with the system. By the way, we're using MS Office 2010.

I will try to do the command prompt thingy you mentioned once I get an IT personnel come over to check our PCs. We don't have administrator access to our computers. Also, the IT guy once came by but did not successfully "repaired" this PC.

Thanks!