Z10PED8-WS board Will Not Power On With Two 2683 v4 ES2 CPUs installed?!?!‎

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Apr 21, 2016
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Hello,

Recently I decided to upgrade my build to the newly-released Broadwell series Xeon CPUs. Given the massive costs associated with buying retail, I, once again, decided to go with two engineering samples‎. Now I did buy them from an extremely reputable seller on ebay, and they both are in absolute excellent condition. The code for these CPUs is QHUY. Here is what my problem is; to say the least this is all very strange. My previous CPUs are pre-qualification variants of the Intel Xeon 2695 v3. They both work beautifully in both single-socket, and dual-socket configuration(s). However, with my two new CPUs only half of this is true. Both of them work perfectly fine when running single socket. They both post and everything seems normal. That said, when I attempt to run them in dual-socket configuration then the board will not even turn on. Now obviously this cannot be a power supply issue or a short affecting the board, or the second socket not working because my previous CPUs work great in dual-socket configuration.‎ This is what me and my IT tech builder\friend cannot understand. The board literally will NOT turn on even though it has power running right through it. I have no idea how this board is able to not like something (a 2683 v4 CPU in the second socket) when it does not even power on. One would at least expect some qcode errors or something; we at least expect the board to power on. For instance, this board did not like two ram kits that I had once tried. As a consequence, the board would still power on - but then get stuck at a specific qcode and reboot in a continuous-fashion indefinitely.

I could really use some expertise here. What in the world is going on? How can this board work great with my previous CPUs in both single and dual socket configurations, and work fine with these new CPUs so long as they are only occupying the first socket; yet the board will not even power on when they both are installed in sockets one and two (dual-socket configurations)?‎

Yes we have tried both CPUs in socket one. They both work fine.

There must be something not right here. One would think it could be a socket problem, or a power issue. However, would that not seem unlikely given what I have stated above?!

I really need some help. I hope some people have some ideas to help me with this odd situation. The key thing here is that the board won't even power on when running these 2683 v4s in dual-socket configuration... won't even power on... like what the heck?!?? 

And yes we have installed the latest bios 3101, and we also reset the CMOS many times. Clearly this is not a microcode issue...

Thank you,
 
Solution
Two words for you "Engineering Sample".

A good friend works for Intel, Engineering Samples could have come from anywhere along the way in the design of the processor. Heck they could have the feature locked on purpose because it wasn't ready to be tested at the time.

There is no such thing as a reputable seller of Engineering Samples, they are selling something that was loaned to them from Intel and what they are selling amounts to stolen property.

Rogue Leader

It's a trap!
Moderator
Two words for you "Engineering Sample".

A good friend works for Intel, Engineering Samples could have come from anywhere along the way in the design of the processor. Heck they could have the feature locked on purpose because it wasn't ready to be tested at the time.

There is no such thing as a reputable seller of Engineering Samples, they are selling something that was loaned to them from Intel and what they are selling amounts to stolen property.
 
Solution

lapras0

Commendable
Apr 25, 2016
4
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1,510
I have the same problem with Z10PE-D8 WS and two E5 2697 V4 (Retail Box).

The website shows both 2697 V4 and 2683 V4 as supported, so not sure why ...

http://www.asus.com/uk/supportonly/Z10PE-D8%20WS/HelpDesk_CPU/

Thank you
 

Jirutnev

Commendable
Apr 29, 2016
7
1
1,510



}I have retail box 2x e5-2699 v4 and I'm having the same issue

Anyone have a solution???

Yes I did do the cmos reset as well
 

Jirutnev

Commendable
Apr 29, 2016
7
1
1,510


I have the same issue on z10pe-d8 ws and 2 new retail box e5-2699 v4. Bios 3204


Anyhow have a solution???
 

Jirutnev

Commendable
Apr 29, 2016
7
1
1,510
Retail boxed pair e5-2699 v4 demonstrating same issue on z10pe-d8 WS with bios 3101 and latest 3204

Board powers up normally with v3 chips
Board will not power up with 2 v4 chips


Does anyone have actual technical solution or did Asus lie about v4 support ?

Super micro using same 612 chipset boots the same exact CPUs just fine, put them in the z10pe-d8 and the board will not power


So does anyone have an actual solution ?
 

Jirutnev

Commendable
Apr 29, 2016
7
1
1,510
Asus has no answer

Still waiting

I've found 9 people with the same problem so far

It's not the chips, went through two sets, same issue,
Since it works fine with v3, it's left to be a bios or board design issue

2 boards, 6 chips, - same result



 

Rogue Leader

It's a trap!
Moderator


Yeah I would agree with your determination. Its likely they will need to fix this with a BIOS update.

 

Charles_72

Commendable
May 11, 2016
1
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1,510
Z10PE board seems to have issues with dual V4 chips. Based on other reports, this seems to be a generic "Dual V4" problem with the Z10PE board.
Hopefully Asus will come out with a new BIOS to resolve what seems like a compatibility issue. Hopefully it doesn't require a hardware spin.

I was in the process of buying a dual V4 system with the Z10PE board, and the vendor ran across this issue. Probably bouncing to Supermicro X10EDAX board, rather than wait for a Asus fix.


 

lapras0

Commendable
Apr 25, 2016
4
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1,510
Finally got an answer from ASUS server support team:
"The board requires the latest version of BIOS and also an update of a chip on the board for correct functionality with v4 CPUs. The update of the chip can be done only in ASUS Service Center."
 

Ivan_30

Commendable
Apr 14, 2016
4
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1,510


I have the same problem with two 2699v4 , past week i sent my mb to Asus service center but still at repairing status, will post the results .
 

CarlosCabello

Honorable
Oct 14, 2013
6
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10,520
Hi guys!! i´ve got an update from PugetSystems:

"The Z10PE-D8 WS works fine with the v4 processors... as long as it was manufactured after October of 2015. Regardless of the BIOS version installed, if the board is older than that it will not work with the new processors. We've run into this once, but Asus had warned us about it. I have been told that the only solution is to send the board back to them (Asus) to be updated."

From ASUS:

"Motherboard Serial Number

ASUS products have serial numbers that are 10 - 15 digits long. They have the following format:

1st digit: Year Manufactured (last digit of the year) (0 may be represented. by "A")
2nd digit: Month Manufactured (1-9, A-C)
3rd digit: Product code ("N" for notebook, "M" for motherboard, etc.)
Examples:
Motherboard manufactured in year 2010 (0 or "A"), September (9):
Serial Number: 09Mxxxxxxxxx or A9Mxxxxxxxxx

Motherboard manufactured in year 2009 (9), December (12 is represented by "C"):
Serial Number: 9CMxxxxxxxxx

Note:
There are no letter "O" anywhere in the serial number. It is always the figure "0"."
 

Zekros

Commendable
Jun 29, 2016
2
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1,510


I am trying to figure out the manufacture date by using this formula, but it doesn't make sence with my serial number, or I am calculating this wrong.

Motherboard: Z10PE-D8 WS
S/N: G4S1FM00XXXX

I bought it this month (June 2016) and it came with the latest BIOS (3204) already installed.

So, if A is 2010, G should be 2017, but that is wrong.

Can someone please help me figure the year and month?
 

CarlosCabello

Honorable
Oct 14, 2013
6
0
10,520


If A is 2010, G is 2016 ;) => G4 = Apr'16
 

Zekros

Commendable
Jun 29, 2016
2
0
1,510


Thanks so much.
I counted from A to G as of 1 to 7 and I was wrong ending at 2017...
I always need more coffee!!
 

Ivan_30

Commendable
Apr 14, 2016
4
0
1,510
hi again!

I recently got the MB from Asus, and now its works perfectly with Two 2699v4 , and now i have to say the true, Both are Engieniering Samples jajaja, it's so beauty.

Regards!
 
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