External 1TB My Passport HDD wont open what should i do ?

bek_x001 · Apr 22, 2016

Hi Guys ! I have external 1tb my passport hdd n it was encrypted by bitlocker encryption on win 7 ultimate 64bit n i used it lightly for about 2 years without any problem but a 2 days b4 i discovered that my e-hdd not opening after i enter password on bitlocker screen ! What happens is it waits n waits a lot n there is a message BitLocker Drive Encryption (Not Responding) n then it takes a while for message n screen to dissapear after d message n screen dissapears n i can see that lock is opened on the drive but still cant access d drive ! N interestingly if i click on bit locker screen while it trying to open d drive my desktop come unresponsive untill i unplug d drive ! I tried a lot of things like if i enter a wrong password it says its wrong , i started my laptop on safe mode n tried if it opens but no hope it looks like safe mode doesnt support bitlocker encryption at all bcuz i didnt see any screen for unlocking but u can see d drive but u cant access it ! Tried on different computers too with different data cables but without any hope so its looks like i hit the wall ! So guys if any one of u experienced this kind of problem n solved it please do share with me i would really appreciate that n here some screen pictures i would like to share it would help u guys understand my problem better, i hope !
1) http://prntscr.com/avc9bf
2) http://prntscr.com/avc9ma
3) http://prntscr.com/avcaa3
4) http://prntscr.com/avcafv
5) http://prntscr.com/avcb6e
6) http://prntscr.com/avcbq9
7) http://prntscr.com/avcceg
8) http://prntscr.com/avcdom

jasonkaler · Apr 22, 2016

I wonder if it's conflicting with your anti virus.
But more likely is that some bitlocker sectors are corrupt.
There are a couple of tools that can help with this:
Try this: =Security%20System%20Tools]http://www.eightforums.com/tutorials/21433-bitlocker-recovery-unlock-drive-windows-8-a.html?filter=[1]=Security%20System%20Tools
then this: http://www.eightforums.com/tutorials/21714-bitlocker-repair-tool-recover-drive-windows-7-8-a.html

jasonkaler · Apr 22, 2016

I see the first link does not come through well, google "bitlocker repair tool"

Boogieman_WD · Apr 22, 2016

Hey there, bek_x001.

This sounds truly unfortunate.

Have you experienced any issues with the drive? Any unusual sounds/noises coming from it, slow transfer speed, etc? Basically if the drive is physically OK this would mean that the issue is with the encryption. Are you sure no one has access to your password and that it hasn't been changed? Perhaps getting in touch with Microsoft's customer support might prove useful. The guys there might be able to help with the BitLocker problem.

Please keep me posted.
Boogieman_WD

TbsToy · Apr 22, 2016

It sounds like you have explored most of the possibilities. The drive might have an issue. WD has really good customer support, some of the best. I would try contacting WD.
http://support.wdc.com/
W.P.

bek_x001 · Apr 22, 2016

jasonkaler :

Thank u Jason ,Tbs n Bogieman for ur fast reply i tried to recover bitlocker it asked me a recovery key which i provided then it took almost an hour to say that ur drive is ready to use temporarily if u shutdown ur pc or unplug ur device it will be locked again or something like that which i proceed with opening drive but alas drive simply wont open n my windows explorer gone unresponsive again that forced me to uplug device n these some messages i encounter during n after recovery
http://prntscr.com/avdhhi
http://prntscr.com/avdi32
http://prntscr.com/avdj8z
http://prntscr.com/avdmci

bek_x001 · Apr 22, 2016

Boogieman_WD :

Hey there, bek_x001.

This sounds truly unfortunate.

Have you experienced any issues with the drive? Any unusual sounds/noises coming from it, slow transfer speed, etc? Basically if the drive is physically OK this would mean that the issue is with the encryption. Are you sure no one has access to your password and that it hasn't been changed? Perhaps getting in touch with Microsoft's customer support might prove useful. The guys there might be able to help with the BitLocker problem.

Please keep me posted.
Hey there Bogieman_WD !
Yes it is very unfortunate after putting data for over a 2 years n suddenly loosing it it break hearts man . No i never had any kind of noise or clicking or weird behavior or copying issues except last year my drive wouldnt open for a few times when i plug it to my laptop i thought it could be usb port or data cable problem otherwise it was working very nicely untill now

( n no no one knew my passport but this problem started when i came back from weekend when my laptop n my E-HDD were in my bag left in our vehicle but i dont think our driver did something like this bcuz he has no idea about laptops or hard drives he just drive a car .
Boogieman_WD

Boogieman_WD · Apr 22, 2016

The error "drive is not accessible, the parameter is incorrect" might be fixable with the chkdsk command. However if the drive is having issues, this might further complicate things so it's a bit of a risky process. If you decide to give it a try here's how to do it:
1. Open CMD (Command Prompt) as administrator.
2. Type chkdsk /f /r /x Q: and press "enter" (note that I've written "Q" as this is the letter you've mentioned that's assigned to the drive you are talking about, so please change it with the appropriate one if this is not right)
3. Once the process has been completed you can exit CMD and try again.

Please keep me updated.

bek_x001 · Apr 22, 2016

M i doing it right ? If yes then there is this message !
http://prntscr.com/avluis

Boogieman_WD · Apr 25, 2016

It seems like the drive's partition is seen as RAW which (as stated in the error message) means that you can't use "chkdsk" for such a partition. It's really starting to look like your only hope for data retrieval is a professional solution, such as a data recovery company: WD Data Recovery Partners

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External 1TB My Passport HDD wont open what should i do ?

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