Elgato HD60 Capture Card Isn't Detected in the Software

Shearsquid

Commendable
Apr 22, 2016
2
0
1,510
I've had my Elgato Game Capture HD60 for about a year now. Out of the blue, it suddenly stopped working. It would always give me the message "No Capture Devices Found", which didn't make any sense. I had everything connected correctly, and I even had my second monitor running through it. After searching through some folders, I discovered that the HD60 wasn't even mentioned in the Devices and Printers. I don't understand how it wouldn't show up and still allow an HDMI signal to go through it. Can anyone help me with this? I'm on a Windows 7 OS.
 
Solution
It's quite feasible for the unit to be faulty (and therefore not detected) yet still carry video signal through it.

The error message "No Capture Devices Found" also suggests that the "capture" electronics within it have failed.

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