Mouse & Keyboard randomly stops working!

Viegaard

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Apr 2, 2016
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Hello!

I have had no problems of this sort ever in the 1½ years I have owned my current PC.

It works fine when I'm actively using either mouse or keyboard. But when I go away from the computer for a few moments and come back, then neither reacts on movement but after a few seconds of moving them around they start responding again.

Now this does NOT happen everytime I leave the computer. Sometimes I can leave it for an hour and come back and it STILL works, sometimes I go away to get a drink and come back and then It takes the 4-5 seconds for it to respond again.

/ V.
 
Solution


No, you do not have to live with it.
A. When these power saver features are enabled, it...

Legion93

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I presume your computer puts the USB ports into a low state or low power mode, which makes all connected devices not to work properly.

Go to your Control Panel > System > Hardware tab > and click on the "Device Manager" button.

In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Open it, and double-click the first item called "USB Root Hub." Repeat for all items if there is more than one.

In the USB Root Hub Properties dialog, click on the "Power Management" tab.

"Allow the computer to turn off this device to save power" is checked by default. Uncheck this box, and click "OK."

Try uninstalling mice and keyboard (one at a time) from device manager and then rebooting.

Run the System File Checker that scans all system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Try running Disk Check on your hard disk for file system errors and bad sectors on it.
Try enabling or disabling (depending on current setting) the Legacy USB support from your BIOS options.
 

Viegaard

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I have done all this. And Its worked fine till 1 week ago.

The SFC says some filed cant be repaired. But I was told that would be somewhat normal.
 

Legion93

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It's probably a driver issue somewhere, seems like your RAM and system has been working fine without issues until you encountered this issue. I wouldn't imagine its hardware related. Make sure your system doesn't go into sleep mode or puts components to sleep. Seems very strange actually.
 

Viegaard

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Yep. Very strange

And its not like it says in the buttom right corner that an unit has been disabled or it found new hardware. And my 3TB USB HDD doesnt stop showing. Its just the mouse and keyboard.

I was told that SFC could find some errors it couldnt fix due to the files not being allowed to change - So that was normal.

I did have 2 blue screens but my Bluescreen viewer said that it was my Realtek onboard soundcard driver, I updated it and havent had blue screen since
 
i had this problem bfore...and trust me it can throw u multiple avenues of resolution...
for example, d issue was solved when i did a OS reinstallation...
later on whn i had ths prblm again, even a reinstall didnt solve d prblm...and after digging deeper i found out hardware prblms...like my ram and hdd were dying...
but thn again my system is 5 yrs old...
so u need to continue with trial n error until u hit d rite solution...
technical issues seldom has any default solution...
 

Viegaard

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Well. It only happens when im away from the computer. I guess I will live with it. If it happened while using the mouse/keyboard it would be a bigger annoyance.
 

Viegaard

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Its been like that since I got it.

+ This time the Mouse/Keyboard stopped working while ingame in a computer game, and the games FPS dropped and the screen froze for a few seconds.

And then after moving the mouse a bit everything went back to normal.

I checked the temp of CPU/GPU but its fine. And there is plenty of memory left. And I can Crystal Disk Health on my SSD, its healthy.
 

Viegaard

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Well. All SSD test tools I can get my hands on says my SSD is Healthy. I ran a Memtest86 a few days ago but will run one tonight while I sleep.

I did HeavyLoad to stress test CPU/GPU. Nothing.

How can I proceed?
 
ok...i was going through d entire thread again...more thoroughly...and i think i missed a crucial thing in one of the earlier post...
in one post u said..."The SFC says some filed cant be repaired. But I was told that would be somewhat normal."...
who told u that???

the precise reason why sfc scannow is used is to identify system file issues...and if u choose to ignore its sole utility and purpose thn wats d use of running it???
if sfc /scannow has found something, thn its a vry obvious sign tht ur system files are affected...
now this might or might not be d reason for ur current disruptions, but u need to check the cbs.log file more thoroughly and identify d issue...

now...the reason i was stressing on the hdd/ram is bcoz...the mouse and keyboard by default are very generic devices which are actually dependent more on hdd and ram...d reason, need to shake them a bit in order to respond is bcoz either ur hdd or ur ram goes idle due to inactivity, or even randomly as u said inside a gaming session...and it takes a little bit of churning to make thm spin again...

but since u r saying ur r satisfied with d test results, i wud say...the way forward wud be...
continue with ur current state as long as it is not affecting u or ur system majorly...
check d cbs.log file to identify potential causes of system failure...
and whn u thnk thrs a major prblm, do a clean installation and start fresh...
 


Good advice, he's correct.
But no "disk check" is required.
 


No, not very strange.
It's a well known bug in windows...it's the "power saver" that's doing it.
 


No, not caused by RAM or HDD failure.
Stress test = bad idea.
It's the power settings causing it.
 


No, you do not have to live with it.
A. When these power saver features are enabled, it causes a bunch of problems.
B. Windows shuts down your system to sleep, hibernate, standby, etc..etc...
C. After shutting down system to "save power" the system malfunctions when you try to wake it up again...and locks up, freezes, etc...
It locks the mouse, it locks the keyboard, it shuts off the display, and locks out the hard drive, it shuts off USB devices, etc...etc...
D. This will cause you to pull your hair out, and go to the funny farm...(those nice young men in their pretty white coats)
E. Make it stop, please make it stop.
F. Shut off all these "features" and USE your computer for a change):

Click Start, Click Control Panel,
Look at the top of the window, in the path bar you see “control panel >”
Click on “>” (in the path bar) now click on “all control panel options.”
(This will open up all the hidden controls available)
Click Power Options
click on the arrow to “show other plans”
Check the Box that says "high performance"
Click (in high performance) "change plan settings"
Turn off display: set to NEVER
Put the computer to sleep: set to NEVER
Click: Change advanced plan settings
Scroll down the list: Click on the + signs to expand the choices for each item on the list.
Require a password on wake up: set to NO
Hard disk: turn off the hard disk: set to NEVER
Wireless adapter settings:
Sleep: set to NEVER
Allow Hybrid sleep: set to NEVER
Hibernate after: set to NEVER
Allow wake timers: set to disable
USB settings:
USB selective suspend setting: set to NEVER
Power Buttons and lid:
Power button action: Setting: set to shut down
Sleep Button Action: set to: do nothing
PCI Express:
Link State Power Management, Setting: OFF
Processor Power Management: Minimum state (set to) 7%

System Cooling Policy: setting: Active
Maximum State (set to) 100%
Display
Turn off display after: setting: NEVER (turning off display automatically can cause freezing also)
Turn off the monitor power manually, when you want it off. Don’t use the auto monitor turn off.
Multimedia Settings:
When Sharing Media: Setting: Prevent idling to sleep
When Playing Video: Setting: Optimize Video
Click APPLY
Click OK

Open the bios set up and make sure "cool and quiet" is OFF. (AMD)
If there is a power saver or a "quiet mode" in the bios, shut it off...
There may be a performance setting in the bios setup you have...make sure it's cranked up to max.
in the bios, see that the allocation for video, if available, is maxed.

Now open the hardware manager profiles...
click start
click computer
click system properties
click device manager
double click on mice and other pointing devices
right click on HID compliant mouse
left click on properties
click on the power management tab
UN-check the box that says: "allow the computer to turn off this device to save power." (there is now NO check mark in this box)
click OK

Now repeat this procedure for all mice, monitors, keyboards, and ALL USB ports on the device manager list.

You must open ALL the devices one at a time, as above, and turn off the power saver, for each device.

NOW turn all the security back ON. NOW open your security antivirus. Make sure the antivirus is set to "gaming mode." Or "multimedia mode."
This prevents the security updating from interrupting your game / multimedia priority.
IF the security does not have "gaming mode" or "multimedia mode" get different security.
IF you are using "free" security downloaded from the internet, get rid of it NOW.
Use ONLY professional all in one security. DO NOT load multiple mismatched security programs, which conflict with each other.
DO NOT load free tools into your system such as: "driver sweeper" or any of that "free" goofy stuff.


 
Solution