- Apr 22, 2016
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- 4,510
So I bought a new computer around Christmas time. Its an ASUS ROG GL551J and I'm not sure if I should be returning it for being faulty or not.It has a NVIDIA 960 graphics card which seems to be where most of the issues come from.
So i do a lot of 3d modeling on my computer. Thats why I got a new one because my old toshiba laptop was super slow with all of my programs. I use Rhino, AutoCAD, Sketchup, Photoshop, etc. I will say that I dont know all that much about computers but I was recommended the ASUS by a good source. But I'm starting to think I need to send it back.
When I got the laptop I upgraded to windows 10. I should also include that I did download a few games like the Witcher and Rocket League. The problems started after a couple weeks. From what I've read NVIDIA and windows 10 dont work well together. It quickly got to the point where my computer would glitch and the programs would crash whenever I opened them. I would try downloading new drivers but it rarely worked and if it did it would only fix the issue with one of my many programs that I need to be able to switch back and forth between often. None of my games would work and even Netflix would crash.
So I decided it must be widows 10 so I switched back to windows 8.1 which is what came with the laptop. This helped some but its still closing the programs and crashing all the time. Again, I've tried different drivers but it only fixes some issues. It seems strange to me that this high end laptop cant use all of my programs while my old low end toshiba could do it all just slower. Its gotten to the point where I had to take my toshiba in for an interview to show my 3d modeling because it works while my ASUS sat at home froze up and resetting itself... Most of the time when my ASUS crashes it says something along the lines of it cant handle the information which shouldnt be the case if my old one can handle it. Most of the time though it just freezes and either kicks me out of the program or crashes the whole computer and makes it reset. I have to cross my fingers every time I do anything on this computer and hope that it will work. I tried doing a fresh install of all of the NVIDIA graphics components and it seemed to work for a day but is now back to not working. I just feel like this shouldn't be the case for a computer that I spent a lot of money on that should have much better performance that my old laptop. If it stays like this then I basically wasted a thousand dollars on this computer and will have to go back to using my old one.
Any thoughts or suggestions? Is there something wrong with it where I should send it back and get a replacement?
Thank you for your help this is beyond frustrating...
So i do a lot of 3d modeling on my computer. Thats why I got a new one because my old toshiba laptop was super slow with all of my programs. I use Rhino, AutoCAD, Sketchup, Photoshop, etc. I will say that I dont know all that much about computers but I was recommended the ASUS by a good source. But I'm starting to think I need to send it back.
When I got the laptop I upgraded to windows 10. I should also include that I did download a few games like the Witcher and Rocket League. The problems started after a couple weeks. From what I've read NVIDIA and windows 10 dont work well together. It quickly got to the point where my computer would glitch and the programs would crash whenever I opened them. I would try downloading new drivers but it rarely worked and if it did it would only fix the issue with one of my many programs that I need to be able to switch back and forth between often. None of my games would work and even Netflix would crash.
So I decided it must be widows 10 so I switched back to windows 8.1 which is what came with the laptop. This helped some but its still closing the programs and crashing all the time. Again, I've tried different drivers but it only fixes some issues. It seems strange to me that this high end laptop cant use all of my programs while my old low end toshiba could do it all just slower. Its gotten to the point where I had to take my toshiba in for an interview to show my 3d modeling because it works while my ASUS sat at home froze up and resetting itself... Most of the time when my ASUS crashes it says something along the lines of it cant handle the information which shouldnt be the case if my old one can handle it. Most of the time though it just freezes and either kicks me out of the program or crashes the whole computer and makes it reset. I have to cross my fingers every time I do anything on this computer and hope that it will work. I tried doing a fresh install of all of the NVIDIA graphics components and it seemed to work for a day but is now back to not working. I just feel like this shouldn't be the case for a computer that I spent a lot of money on that should have much better performance that my old laptop. If it stays like this then I basically wasted a thousand dollars on this computer and will have to go back to using my old one.
Any thoughts or suggestions? Is there something wrong with it where I should send it back and get a replacement?
Thank you for your help this is beyond frustrating...
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